Casino Cage Supervisor

Role Responsibilities:

• Review staffing levels and customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor checkout money to determine fill requirements.
• Review close out procedures by cashiers ensure drawer balances and note all variances.
• Investigate equipment or facility problems and notify shift manager.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
• Monitors casino cashiering activities on the front line in the specialty banks in the main bank and redemption areas.
• Assists in the preparation and coordination of scheduling casino cashiering team.
• Works specialty bank or front line upon request.
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader while fostering teamwork team member morale motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations through the continuous assessment of policies and procedures work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe friendly comfortable environment by well-trained motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge Skills & Abilities:

• Must be able to work independently.
• Must be able to sit stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and have the ability to push pull reach bend twist stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust loud noises and bright lights.
• Must be able to work varied shifts weekends and holidays as needed.
• Ability to speak distinctly and persuasively and ability to communicate with all levels of management in a clear friendly and confident manner.
• Must be able to get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read write speak and understand English

Education & Experience Requirements:

• High school diploma or GED required.
• A minimum of 1-2 years related experience required.
• A minimum of 1 year supervisory experience required.
• Ability to communicate with all levels of management in a clear friendly and confident manner.
• Good mathematical and clerical aptitude for accurate record keeping.

License Requirements

• Ability to obtain and maintain an Ohio Casino Control Commission Gaming Occupational License and a Sports Gaming Employee License.

Required Experience:

Manager