Case Manager

Position Title: Case Manager (Veteran Outreach / Suicide Prevention)

Location:436 Main Street Presque Isle ME

Reporting To:Program Director

Salary Range: $26.00 - $28.00 hour

About Easterseals Maine

Easterseals Maine delivers education workforce development health and economic development programs that empower people across the stateincluding individuals with disabilities military service members and families veterans people with mental health challenges and others facing systemic barriers.

Easterseals Maine is an affiliate of The Fedcap Group a global nonprofit organization dedicated to advancing economic mobility workforce development education and health through innovative evidence-based solutions. Serving more than 332000 people annually across the United States Canada the United Kingdom and Australia The Fedcap Group partners with government employers healthcare organizations educational institutions and community leaders to improve lives and strengthen communities.

Position Summary

The Case Manager delivers direct community-based suicide-prevention case management for the ESME U.S. Department of Veterans Affairs Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (ESME - SSG Fox SPGP). The position combines veteran outreach and engagement eligibility and suicide-risk screening individualized service planning care coordination supportive-service navigation warm handoffs participant follow-up and accurate documentation.

Working as one of two (2) Case Managers the position is directly responsible for helping ESME - SSG Fox SPGP achieve annual commitments of 125 participant enrollments and at least 175 eligibility/suicide-risk screenings. Each Case Manager is expected to maintain an active referral and enrollment pipeline manage an assigned caseload and geographic coverage area complete required VA screening and service-planning activities on time and sustain participant engagement through service completion and exit.

The Case Manager is supervised by the Director of Military and Veteran Services and works closely with the Program Director and the Data & Quality Analyst. The position provides non-clinical suicide-prevention services within the approved SSG Fox SPGP scope and follows established escalation and emergency-response protocols when a participant presents urgent risk. The Case Manager does not substitute for emergency or clinical care and does not independently provide clinical treatment outside allowable grant parameters.

The Case Manager delivers services in community settings throughout assigned rural and underserved Maine counties and coordinates with VA facilities Vet Centers veteran-serving organizations behavioral-health and crisis partners housing and benefits providers food-security and transportation resources legal and financial-stability partners and other community organizations. Reliable transportation and regular travel are required. Mileage reimbursement is provided for work-related travel from assigned work locations.

The Case Manager is accountable for participant-level execution: outreach eligibility screening enrollment service planning referrals supportive-service coordination follow-up required pre-/post-screenings exit activities and complete case documentation. The role also contributes outreach and partner intelligence to the Program Director so referral pipelines and geographic coverage can be adjusted to meet grant pacing. Travel Requirements: Frequent statewide travel especially within Aroostook Hancock Penobscot Piscataquis Somerset Waldo Washington counties

Key Responsibilities

• Veteran Outreach Recruitment & Engagement

• Eligibility Screening & Enrollment

• Individualized Suicide-Prevention Service Planning

• Case Management Care Coordination & Warm Handoffs

• Participant Engagement & Follow-Up

• Documentation Data Quality & Grant Accountability

• Team & Partner Coordination

Qualifications

Education/Certifications

• High school diploma or GED required; associate or bachelors degree in social work human services behavioral health psychology veteran services public health or a related field is strongly preferred.

• Minimum two (2) years of experience in veteran services case management social services behavioral health peer support crisis-response systems community outreach benefits navigation or a related field.

• Strong ability to engage veterans and other eligible participants experiencing multiple risk factors; build trust; use motivational and participant-centered approaches; and maintain professional boundaries confidentiality and accurate documentation.

• Ability to follow structured suicide-risk screening safety crisis-escalation emergency-response and warm-handoff protocols without functioning outside the scope of the position.

• Valid drivers license reliable transportation automobile insurance and ability to travel regularly throughout assigned service areas and statewide as needed.

Experience

• Knowledge of veteran and military culture; suicide-risk and protective factors; participant engagement; case management; care coordination; supportive-service navigation; crisis escalation; and VA/community referral systems.

• Ability to conduct structured interviews and required screenings translate identified needs into an individualized suicide-prevention service plan track referrals and participant progress and close the loop on warm handoffs.

• Ability to work independently in community settings while maintaining consistent program standards participant safety confidentiality timeliness and accountability to grant deliverables.

• Strong written verbal organizational and technology skills including Microsoft Office Suite case-management/reporting systems electronic records mobile devices and secure handling of protected and personally identifiable information.

Skills

• Ability to respond appropriately when a participant presents suicide risk or behavioral-health crisis by immediately following established screening escalation emergency-response and referral protocols.

• Occasional evening or weekend work may be required for outreach community events participant needs or time-sensitive grant deliverables.

Why Join Easterseals Maine

Join Easterseals Maine and experience The Power of Possible. Be part of a mission-driven organization creating opportunities for individuals facing barriers to economic well-being. Every day we open doors to economic mobility and stronger communities through education workforce development health and economic development.

We offer competitive compensation and a comprehensive benefits package that includes medical dental and vision coverage retirement savings wellness resources and paid time off. Benefits may vary by location and business unit.

Benefits

• Medical Dental & Vision Life/AD&D & Long-Term Disability Flexible Spending Account (FSA) Commuter Benefits 403(b) Wellness Program
• May vary by location and business unit

Equal Opportunity Employer

The Fedcap Group is an Equal Opportunity Employer and is committed to fostering a diverse inclusive and respectful workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on race color religion sex age national origin disability protected veteran status sexual orientation gender identity or expression genetic information or any other characteristic protected by applicable federal state provincial or local law.