Case Manager – Multi-Program Services

Position Summary

The Case Manager provides comprehensive case management resource coordination client advocacy and supportive services across all organizational programs and service areas. The Case Manager works with individuals and families participating in IDD Service programs housing stabilization veteran services supportive services and other community-based programs operated by the organization.

This position is responsible for assessing client needs developing individualized service plans coordinating resources monitoring progress and supporting clients in achieving stability self-sufficiency and overall wellness through a combination of in-person phone virtual office-based and field-based case management services.

Essential Duties and Responsibilities

Client Assessment & Service Planning

• Conduct client assessments screenings and intake interviews.
• Develop individualized service plans based on identified client needs and goals.
• Conduct weekly or bi-weekly in-person case management visits with clients as required by program guidelines individualized service plans or supervisory direction.
• Maintain regular client engagement through phone calls virtual appointments wellness checks and follow-up contacts between scheduled in-person visits.
• Monitor client progress address barriers to stability and adjust service coordination efforts based on ongoing client needs and participation.
• Provide crisis intervention and problem-solving support when needed.
• Support housing stabilization healthcare access employment readiness transportation and other supportive service needs.

Resource Coordination & Advocacy

• Connect clients to community resources benefits and supportive services.
• Coordinate referrals with healthcare providers housing agencies behavioral health providers workforce programs and community partners.
• Advocate for clients to ensure access to appropriate services and support systems.
• Assist clients with completing applications obtaining documentation and navigating systems of care.

Documentation & Compliance

• Maintain accurate and timely case notes assessments service plans and program documentation.
• Document all in-person phone virtual and field-based case management interactions in accordance with organizational policies and program requirements.
• Ensure client files meet organizational grant and regulatory compliance requirements.
• Enter and manage data in case management systems HMIS or related databases.
• Assist with program reporting audits and quality assurance activities.

Program & Community Support

• Participate in case staffing meetings and interdisciplinary coordination efforts.
• Assist with outreach activities workshops and community engagement events.
• Support program enrollment retention and discharge planning activities.
• Maintain professional relationships with community agencies and referral partners.
• Conduct home visits field visits and community-based client engagement activities as necessary to support service delivery.

Administrative Support

• Track client progress and program outcomes.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Attend required trainings staff meetings and professional development activities.
• Perform additional duties as assigned to support organizational operations.

Qualifications :

Minimum Qualifications

• High school diploma or GED required with at least 7 years case management experience; Associates or Bachelors degree preferred in Social Work Human Services Psychology Public Health Counseling or related field.
• Minimum of 24 years of experience in case management social services housing programs healthcare behavioral health or nonprofit services preferred.
• Experience working with vulnerable populations preferred.
• Strong organizational documentation and communication skills.
• Ability to manage multiple cases and priorities effectively.
• Basic computer proficiency including Microsoft Office and case management systems.
• Ability to conduct field-based office-based virtual and community-based case management services.
• Valid drivers license reliable transportation and ability to travel locally for client visits and community meetings may be required.

Preferred Qualifications

• Experience with HMIS CaseWorthy ClientTrack or similar systems.
• Knowledge of housing stabilization veteran services Medicaid programs or community-based supportive services.
• Experience working with individuals experiencing homelessness disabilities behavioral health challenges or economic instability.
• Experience conducting home visits field visits and virtual case management services preferred.
• Bilingual abilities are a plus.

Knowledge Skills and Abilities

• Strong interpersonal and client engagement skills.
• Ability to work with diverse populations in a trauma-informed manner.
• Knowledge of community resources and referral systems.
• Ability to maintain professional boundaries and confidentiality.
• Strong problem-solving and crisis management skills.
• Ability to effectively engage clients through in-person telephone and virtual communication methods while maintaining professionalism and documentation standards.
• Ability to work independently in office field residential and community-based environments.
• Commitment to client-centered and culturally competent service delivery.

Work Environment & Physical Requirements

• Work may occur in office residential community or field-based settings.
• Position requires regular travel within the community to conduct client visits meetings outreach and service coordination activities.
• May require prolonged sitting standing walking driving and use of office equipment.
• Occasional evening or weekend work may be required based on program operations and client needs.

Additional Information :

Positive Care Personal Care Homes Inc.  is an Equal Opportunity Employer committed to providing inclusive equitable and compassionate services to the communities we serve

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Part-time