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Case Manager II
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 28 - 31
Monthly Salary:
Posted:
18 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glide
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming lives. Through its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization
Position Summary
The Case Manager IIsupportsandguideclientswhodesirehousing access and/orrecovery from substance use issues.This includes activities that support and enhance stabilization and well-being.In addition this position istofacilitatea weeklypsychoeducation activity that increases knowledge and/or skill set for accessing community resources.This position interviews and assesses applicants for services composing and implementing service plan of action with SMART and manageable goals.All clients will have an assessment service plan with goals & objectives andbi-weekly/monthlyprogress notes.The Case Manager II willfacilitateweekly workshops/psychoeducationgroups/ informative activitiesthat will support promote and enhance (the community) clientsself-sufficiency and growth mindset.The principal duties are performed in an office environment and in the field and/or communities as needed.This position is expected to collaborate and table at community events in the Tenderloin and throughout San Franciscos marginalized communities. There will be occasional need to work evenings weekends and early mornings.
This is a grantfunded position and therefore is contingent on the agencys continued support at a full level of funding.
Essentials Duties and Responsibilities
- Case Manager II will conduct/facilitate/coordinate 4 workshops activities per month that are inclusive reflective of community needs promote a growth mindset and support language workshops require proof of participation (sign-in sheets) and monthly client satisfaction surveys.
- Coordinate and manage a caseload of at least aminimum of15clients with a professional trauma-informed lens client-centered efficient andequitableframework to help clients achieve their best stabilitywellnessandautonomy.
- Case Manager II will facilitateand complete client assessments service planstimelyprogress notesdeterminecase closure and enter all documentation into the database systems (ONE System and Salesforce) daily.
- Identifyparticipant strengths and barriers to stability andassistparticipantto reducebarriers or challenges andconnectto internal and external resources and services.
- Proactively assess barriers to stability (or housing stability) for individuals experiencing homelessness to determinethe bestcourse of actionsteps;and support service navigation efforts to ensure service needs are beingaddressed.
- This position requires staff to conduct/facilitate/coordinate workshops/groups daily that are inclusive reflective and guide participants through the stages of change.
- Support the service navigation for seniors to ensure social connections and resources.
- Adhere to professional boundaries and standards. Understand and follow basisethics values and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA confidentiality child protective services contractual agreements etc.
- Meet professional obligations through efficient work habits such as collaborating with co-workers meeting deadlines honoring schedules attend and actively participatingin staff and individual meeting community meeting supervision case conferences clientconferencesand in-service trainings.
- In collaboration with supervisor guidance staff will complete a minimum of 15 hours of approved professional training and skill development each year.
Minimum Qualifications
- Minimum of three 3 years experience in recovery-oriented field serving high-risk populations;or a bachelors degree in social work/psychology or other related fieldplus2 years experience working with socially and/or economically marginalized multiply diagnosedpopulations.
- Experience performingcase managementand group facilitationservices; ability to conduct interviews andassessingclient needs.
- Strong verbal and written communicationskills;and ability to connect with client base.
- Proficiencyin spelling grammar and writing is needed to draft detailed instructions & case service plans
- Demonstrated knowledge of principles and techniques of assessment intervention strategies counseling harm reductionpractice.
- Ability to successfully work independently and collaboratively within a team.
- Ability to multi-task projects and meet specific timelines. Strong attention to detailparticularlydocumentation in case files and updating clientdatabase.
- Works well under pressure and manages stress effectively in a demanding and fast pacedenvironment.
- Strong conflict resolution skills. Ability to de-escalate oneself and other people who may have difficulty managing their own behavior due to emotionalmentalor physical illness and/or substanceuse;
- Knowledge of SF resources services and benefits programs including services and programs for families with children helpful.
- Proficiencywith MicrosoftOffice Suite. Familiar with the ONE System and Salesforce strongly preferred.
Certificates Licenses and/or Registrations
- CertifiedPeer Specialist or SUD Certification or willingness to secure within90 daysfrom the date of hireorassignedthis role.
Physical Requirements
- Ability to work on a computer and see details of objects atcloserange.
- Ability to hear withinnormalrange and communicate effectively (in person telephone orZoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or standcomfortably;and the ability to navigate throughout office spaces (via elevator or stairs).
$28.80 - $31.25 an hour
This is a full-time (40 hour/week) Non-Exempt position.
Work Environment
GLIDEs buildings are located in the Tenderloin maintains an open door policy to the community and its clients who frequently enter and leave the building.
This role is covered by the collective bargaining agreement.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
LOVE IN ACTION FOR SIXTY YEARS This is a place of hope, meaning and purpose. Visit GLIDE in San Francisco and become a part of something bigger – a movement […]
