Case Manager, Care & Assistance

Agency

Department

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11000 students from 47 states and 54 foreign nations. We employ over 1400 full-time and 2000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees including doctoral programs. As a member of the Texas A&M University System TAMU-CC benefits from a range of resources increased visibility and influence and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CCs beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern attractive and state-of-the-art classroom buildings and support facilities.

PURPOSE

The Case Manager is responsible for providing holistic case management services reporting through Care & Assistance in the Dean of Students Office and working closely within the Care & Assistance and University Housing Teams to address and coordinate the needs of students who experience health psychological economic family relationship housing and/or social adjustment-related concerns. The Case Manager utilizes proactive outreach referrals followup and collaboration with campus and community partners to reduce barriers to student success. This position provides consultation to faculty staff academic departments and parents when appropriate to minimize academic disruption and support student well-being.

DESCRIPTION

Functional Area 1: Case Management

Percent Effort: 40%

• Provides comprehensive case management services to students experiencing personal academic financial housing or wellness-related concerns.

• Addresses basic needs issues and coordinates wraparound services for all students with attention to housing and food insecurity financial challenges and academic support needs.
• Contacts schedules and meets with students to address concerns regarding university procedures appeals and relevant policy.
• Conducts needs assessments and develops action plans in collaboration with students.
• Maintains confidential student records in accordance with FERPA institutional policies and ethical standards.
• Completes documentation and maintain record keeping of Care & Assistance cases using the designated case management system.
• Manages and makes appropriate referrals to campus departments and communitybased resources.

• Coordinates and follows up with students via email virtual meetings and in person meetings regarding referrals and progress on action plans.
• Monitors student engagement with referred resources and adjusts support strategies as needed.
• Documents progress outcomes case resolution and closes cases within prescribed timeframes.
• Provides ongoing support to students throughout the referral and follow-up process.
• Assists in collecting and analyzing data related to case management services housing-related concerns referrals and student outcomes to inform program improvements and support retention initiatives.
• Assists students with extenuating circumstances in communicating with faculty and exploring academic options.
• Serves as a parent liaison to connect pregnant and parenting students to available on and off campus resources.

Functional Area 2: Housing & Residential Collaboration

Percent Effort: 40%

• Serves as a liaison between University Housing and the Dean of Students Office to support students residing on campus who are experiencing academic personal behavioral or basic needs concerns.
• Provides crisis response support and coordination for students experiencing acute personal behavioral mental health or housing-related challenges.
• Collaborates with Housing Leadership team and Resident Living Coordinators (RLCs) to coordinate care consult on student situations and support intervention planning within the residential environment in accordance with FERPA and institutional policies.
• Provides training and consultation for Resident Advisors (RAs) on identifying students in distress Care & Assistance referral processes and available campus resources.
• Assists with new student orientation housing movein and other major residential transition periods by providing outreach support and coordination.
• Conducts targeted outreach to students living on campus to increase awareness of Care & Assistance services basic needs resources and support pathways.
• Participates in housingrelated meetings care consultations and coordinated response efforts related to student welfare crisis response and residential student retention.
• Assists students who may face eviction off-campus housing instability temporary housing needs emergency housing placement etc.

Functional Area 3: Outreach

Percent Effort: 20%

• Provides outreach and education to the campus community regarding Care & Assistance services student support resources and referral processes.
• Supports faculty and staff when distressed students are identified and consultation or intervention assistance is needed.
• Facilitates training and presentations for students staff and faculty on topics related to student distress care coordination and available resources.
• Participates in outreach tabling and engagement events representing the Care & Assistance Team Dean of Students Office and Student Engagement & Success Division.

QUALIFICATIONS

• Bachelors degree in Counseling Psychology Social Work or a closely related field.
• Five (5) years of related professional experience in case management student support services social services behavioral intervention housing support counseling or a closely related area.
• Additional education and/or experience may be considered as a substitution for the minimum requirements.
  • High School Diploma/GED and nine (9) years of related professional experience in case management student support services social services behavioral intervention housing support counseling or a closely related area.
  • Associates degree and seven (7) years of related professional experience in case management student support services social services behavioral intervention housing support counseling or a closely related area.
  • Masters degree and three (3) years of related professional experience in case management student support services social services behavioral intervention housing support counseling or a closely related area.
  • Doctoral degree and one (1) year of related professional experience in case management student support services social services behavioral intervention housing support counseling or a closely related area.
• Experience in crisis management and student support.
• Experience facilitating training and/or presentations for students staff or faculty.
• Intermediate computer skills in Microsoft Word Excel PowerPoint and Outlook; ability to use proprietary and web-based applications.
• Excellent interpersonal verbal and written communication skills.
• Ability to manage complex and sensitive situations involving students.
• Strong attention to detail.
• Knowledge and experience working with mental and physical health providers community agencies and campus partners.
• Ability to work collaboratively within a multidisciplinary team environment.
• Ability to develop maintain and manage case files referral resources and community service databases.
• Ability to maintain confidentiality in accordance with applicable laws policies and procedures.

PREFERRED QUALIFICATIONS

• Masters degree in Counseling Psychology Social Work Student Affairs/Higher Education Administration or a closely related field.
• Five (5) or more years of experience working in a college or university setting in case management or student support services.
• Experience using an electronic case management system or student conduct/care database (e.g. Maxient Symplicity).
• Experience working with students experiencing housing insecurity food insecurity financial hardship or other basic needs concerns.

SALARY: up to $50000/annually approximately

• up to $4166.67/monthly

NOTE: Employment may be impacted by the Presidential proclamation issued on September 19 2025 and the moratorium issued by Texas Governor Abbott on January 27 2026.

BENEFITS (rules policies eligibility apply)

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence the Island University is an engaging and rewarding place to work.

Insurance

• Medical$0 - $30 per month for Employee Only coverage after university contribution ($920 value).Up to 83% of premium covered by the university:Employee and SpouseEmployee and ChildrenEmployee and Family coverage
• Dental & Vision
• Life Insurance Accidental D&D Long Term Disability Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Work Life Solutions:

• Counseling Work Life Assistance Financial Resources and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness
• Book scholarships
• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8 hours of vacation paid time off every month.
• 8 hours of sick leave time off every month.
• 8 hours of paid time off for Birthday leave.
• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.