Case Manager

Job Description

Reporting to the Director of ADA & Accessibility Services (ADAAS) the Case Manager often serves as the initial point of contact for several units in the Office for Civil Rights Compliance and Prevention Education (CRCPE) and must ensure matters are handled in a timely sensitive and confidential manner. The Case Manager will support units within CRCPE. The position will create and maintain accommodation case files. The position will manage distribute receive and review ADA forms; create case files; assign cases to accommodation specialists; track case status; and maintain databases related to the ADA interactive process.

The incumbent assists in providing onsite office coverage and with receiving visitors to the this capacity the incumbent may provide resource information to visitors or callers seeking assistance. The position supports the daily activities of the office including but not limited to: triaging calls/visitors; responding to inquiries on the CRCPE CRCPE training and ADA email addresses and handling other office correspondence; referring issues to the appropriate resources; developing and maintaining systems for tracking and retrieving data related to mandated workshops; generating and reconciling reports; assisting and preparing information to meet internal and external reporting requirements; and assisting with event preparation and coordination. The position provides administrative support to directors of different units within CRCPE and provides backup support as needed to the operations coordinator in coordinating fiscal and other operations matters for the department.

This position requires a majority onsite presence to provide onsite administrative support.

Required Qualifications

Bachelors degree in a related field or equivalent combination of education and experience with employee and/or student conflict management or case management.
Proficiency with software applications such as Microsoft Word Excel PowerPoint.
Strong administrative skills.
Ability to work with sensitive information and in stressful situations in a professional and confidential manner.
Excellent interpersonal and organizational skills.
Excellent communication skills including the ability to communicate with large and diverse audiences.
Ability to monitor case management using a database or case management software.
Ability to work collaboratively with students employees and partners.
Ability to appropriately collect maintain share and safeguard sensitive information and maintain confidentiality.

Preferred Qualifications

Case management experience in a legal or regulatory compliance environment
Experience with ADA equal employment opportunity (EEO) civil rights or related compliance laws regulations and principles
Experience in higher education civil rights compliance or human resources
Experience maintaining confidentiality of sensitive data
Knowledge of digital accessibility and accessible event best practices
Experience conducting benchmarking research data analysis or data entry

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience up to $52000

Hours per week

40

Review Date

September 21 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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