Case Manager

Mary Hall Freedom Village Inc.

Job Title: Village Case Manager

FLSA Status: Non-Exempt Employment Status: Full-Time Location: Mary Hall Freedom Village Population Served: Adult women including pregnant and postpartum women and women residing with their children ---

POSITION OVERVIEW

The Case Manager provides comprehensive participant-centered case management services to women receiving residential substance use and opioid use disorder treatment including mothers residing in the program with their children. The Case Manager supports participants in addressing barriers that may affect treatment engagement recovery family stability and successful transition to independent living.

The Case Manager works collaboratively with participants clinicians peer support staff medical providers childcare staff housing providers community agencies and other members of the interdisciplinary treatment team. The position focuses on helping participants access and coordinate services related to housing transportation benefits employment education childcare healthcare legal needs identification documents financial stability and other recovery-supportive resources.

The Case Manager promotes self-sufficiency family preservation participant choice trauma-informed care and successful discharge planning.

ESSENTIAL JOB RESPONSIBILITIES

Participant Assessment and Case Management

Complete case management assessments to include but not limited to Work Readiness Assessments Recovery Capital Assessments and identify participant strengths needs barriers and available resources.

Assist participants in developing individualized service plans within first few days of admission and follow up ISPs in 30 60 90 and 180 days tracked by admission date on EMR dashboard.

Provide ongoing case management services throughout the participants residential stay.

Maintain appropriate boundaries and a professional helping relationship with participants.

Advocate for participant needs while promoting independence and self-advocacy.

Assist participants in identifying and utilizing natural supports and community resources.

Provide culturally responsive trauma-informed recovery-oriented services.

Housing and Independent Living

Assess housing needs early in the participants treatment episode.

Assist participants with identifying safe stable and recovery-supportive housing.

Provide referrals to transitional housing sober living permanent supportive housing shelters and other appropriate housing resources.

Assist participants with housing applications documentation interviews and follow-up.

Coordinate with housing providers and community partners as appropriate.

Help participants address barriers such as prior evictions lack of income identification documents credit issues and transportation.

Develop housing transition plans before discharge.

Track housing outcomes following treatment when required by program or grant requirements.

Benefits and Basic Needs

Assist participants in accessing and maintaining appropriate benefits and resources including:

Medicaid/health insurance

SNAP/food assistance

TANF and other public benefits

Social Security benefits when applicable

Identification cards and birth certificates

Social Security cards

Transportation assistance

Clothing and personal care resources

Food and household resources

Community assistance programs

The Case Manager will assist participants with applications and documentation but will promote participant independence rather than completing tasks that the participant can reasonably complete herself.

Employment Education and Financial Stability

Assess employment education vocational and financial needs.

Assist participants with obtaining identification birth certificates and employment documentation as needed.

Transportation and Community Resources

Assist participants in developing reliable transportation plans before discharge.

Provide information regarding public transportation transportation assistance programs rideshare resources and community transportation services.

Assist participants in obtaining drivers licenses or state identification when appropriate.

Develop individualized transportation plans for employment healthcare childcare education recovery meetings and other essential activities.

Legal and Social Service Coordination

Assist participants in identifying appropriate legal and social service resources.

Provide referrals for legal aid family court child support custody drivers license reinstatement and other legal needs as appropriate.

Coordinate with probation/parole or other justice-system entities when authorized and clinically appropriate.

Maintain appropriate documentation of referrals and participant follow-up.

Interdisciplinary Team Responsibilities

The Case Manager will:

Coordinate services with counselors clinicians peer support specialists medical staff childcare staff housing staff career-development staff and other program personnel as needed.

Identify changes in participant functioning or circumstances that may require clinical or peer support interventions.

Make appropriate referrals to clinical staff when a participant presents with needs outside the Case Managers scope of practice.

Maintain clear role boundaries between case management clinical counseling peer support and other disciplines.

Documentation Responsibilities

The Case Manager is responsible for timely accurate and clinically appropriate documentation including:

Case management assessments

Individualized service plans

Case management progress notes

Referral documentation

Appointment documentation

Benefit applications and outcomes

Community resource referrals

Follow-up documentation

Other documentation required by organizational policy funding sources licensing bodies or accreditation standards

Documentation must be completed within established organizational timeframes and maintained in accordance with confidentiality requirements.

MINIMUM QUALIFICATIONS

Bachelors degree (B. A.) from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience.

Department of Family and Children Services experience preferred

REQUIRED SKILLS CAPABILITIES KNOWLEDGE

Knowledgeable of social services and community resources

Ability to work in a fast-paced environment

Basic computer skills and knowledgeable of Microsoft Office Products

Self-motivated organized goal oriented and eager to learn

Ability to adapt to diverse population and situations

Great communication skills

Employment Requirements and Expectations

Drug Testing

3- Year Motor Vehicle Report

TB Test

Background check

Work performed in office environment

Standard Work Schedule: 8:00am-5pm M-