Case Management Supervisor 5047

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger all aspects of our work we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60 locations we provide programs in a variety of service areas including workforce development children youth families seniors and homeless prevention.

Join our dedicated team at Bronxworks Adult Protectives program and be a part of a vital mission that makes a difference in the lives of vulnerable adults. We are looking for compassionate and skilled individuals who are committed to making a positive impact in the lives of the most vulnerable adults. Together we can create a safer and more supportive environment for those in need. The primary goal of the Adult Protective Services program is to provide timely and effective intervention for at-risk adults living within the community. We aim to prevent harm and foster an environment of safety and security through comprehensive assessment and intervention tailored to the individual needs.

RESPONSIBILITIES

Supervise case work staff through weekly individual and monthly group meetings

Review case records and reports at least monthly

Direct staff interventions in difficult or crisis situations

Maintain and monitor program variance reports to ensure statistical goals are being met

Monitor program for quality assurance and contract compliance

Provide each staff member with a monthly progress report and yearly performance appraisals

Assist in the development and implementation of services for clients

Maintain a case load and provide direct services to clients including intake engagement assessment service plan development referral advocacy counseling exit summaries and followup

Interview and recommend new staff for hire

Submit reports to supervisor monthly or more frequently as required

Represent the agency at meetings and Events

Act as a liaison between BronxWorks and other CBOs the area community district and government agencies

On Call 24/7

Travel to all 5 Boroughs in NYC

Ensure that calls referrals and email follow-up is conducted within 24 hours for priority case and 72 hours for all other cases.

Ensure that assigned case managers are conducting monthly visits for their caseload

Maintain stabilization of caseload utilization rates for the program.

Conduct weekly case conferences with staff clients client advocates collateral contacts and client families.

Complete monthly supervision in order to track concerns regarding employee performance

Ensure that services plans are completed within 30 days of the referral and a service plan review every 6 months

Conduct Quality Assurance on case files which includes but not limited to: reviewing progress notes for timely submission and quality

Supervise MSW interns for the program

Perform additional duties as assigned

QUALIFICATIONS

Masters required with candidate having their LMSW preferred

Three to five years of experience providing case management services required

Prior supervisory experience working in a social service agency preferred

SIFI Certification preferred

Proficiency in modern business communications including personal computers electronic mail voicemail facsimile and copier equipment

PHYSICAL REQUIREMENTS

Ability to use a computer for prolonged periods.

Ability to occasionally lift and/or move up to 10 pounds.

Ability to stand walk or sit for long periods of time.

Ability to bend and retrieve objects and/or documents.

Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.

Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact