Career Navigator

Job Title: Career Navigator
Reports to: Lead Career Navigator Position
Classification: Non-Exempt
Wage Range: $19 - $21/hour $39520 - $43680 annually

Primary Objectives of Position: Provides individualized career planning case management and employment services to job seekers.

This is an in-person position and requires regular on-site presence at the assigned office location.

Essential Job Functions:

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  Conducts customer assessments and develops employment plans
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  Connects customers to employment training and support services
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  Maintains accurate case notes and documentation
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  Coordinates with employers and partners
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  Supports customer retention and follow-up

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be
requested to perform other reasonable related duties as assigned by the immediate supervisor and
other management as required. The company reserves the right to revise or change job duties as
business requirements dictate.

Required Competencies: Extreme Customer Service focus ability to utilize coaching techniques to
drive exceptional performance and quality results learning orientation communication proficiency
teamwork orientation technical capacity.

Qualifications:
Education: Bachelors degree or equivalent experience

Credentials: Certified Workforce Development Professional credential preferred

Experience: Two years staffing or workforce experience

Skills/Abilities: Case management customer engagement documentation

Technology Requirement: Position requires strong technology proficiency including use of workforce information systems Microsoft 365 applications electronic case management virtual service delivery tools and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage.

Benefits: We offer a comprehensive benefits package that includes health dental life and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.