Care Team Representative

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Entry-level Care Team Representative

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us youll need to live near one of our dynamic Centers of Excellence Memphis TN: 8125 Sedgwick Way Memphis TN 38125;

Orlando FL: 12650 Ingenuity Drive Orlando FL 32826; Southfield MI: 300 Galleria Officentre Southfield MI 48034; Portland ME: 179 John Roberts Rd South Portland ME 04106; Irving TX: 2201 W. Royal Lane Suite 125 Irving TX 75063; Dublin OH: 5500 Glendon Court #100 Dublin OH 43016; New Albany OH: 7795 Walton Parkway Suite 200 New Albany OH 43054; Dubuque IA: 4141 Westmark Avenue Dubuque IA 52002; Cedar Rapids IA: 333 1st Street SE Suite 200 Cedar Rapids IA 52401; Coralville IA: 273 Ridgeway Drive Coralville IA 52241

What we offer:

• A stable consistent work environmentboth in-office and virtual

• A comprehensive training program to help you support employees and customers from some of the worlds most respected brands

• A dedicated mentor and manager to guide you every step of your career journey

• Career development and promotional opportunities as you take on new responsibilities

• A diverse all-inclusive benefits package designed to support your mental physical financial and professional well-being

Your next big opportunity starts hereare you ready to join us

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah0() & more about our Care Team: Care Team ()

PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business including but not limited to expediting the claims process and providing detailed claim notes on all calls resolving issues with one call/one person response and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements company and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim required time frames payment information and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customers requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate including Microsoft Office products Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

WORK ENVIRONMENT
When applicable and appropriate consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding travel as required

Auditory/Visual: Hearing vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set level of experience and cost of specific location. For the jurisdiction noted inthis job posting only the range of starting pay for this role is (16.00 - 17.85). A comprehensive benefits package is offered including but not limited to medical dental vision 401k and matching PTO disability and life insurance employee assistance flexible spending or health savings account and other additional voluntary benefits.

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Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description consider applying for it anyway! Sedgwick is building a diverse equitable and inclusive workplace and recognizes that each person possesses a unique combination of skills knowledge and experience. You may be just the right candidate for this or other roles.