Care Professional Manager

Primary Responsibilities:

Partner with the office recruiter to maintain a disciplined timely hiring process. Recruiting owns sourcing initial interview candidate communication and interview scheduling.

Assist and or conduct required in-person interview and assess professional judgment reliability communication availability relevant experience learning agility and alignment with Love (v.).

Set clear and honest expectations about the work including client needs schedules travel attendance documentation professional boundaries teamwork and performance standards.

Create a welcoming transition from recruiting into employment and confirm required screening documentation orientation and initial training are complete before an independent assignment.

Serve as the primary supervisor for Care Professionals after hire and build trusted relationships through regular contact active listening prompt follow up recognition and visible support.

Complete/Assign required Care Professional touchpoints and development conversations at the cadence established by the company.

Set clear standards and provide direct timely feedback regarding attendance communication conduct documentation skills teamwork and quality of care.

Coach for improvement using specific examples clear expectations appropriate resources measurable next steps and follow up dates.

Independently deliver coaching and written corrective action in accordance with company policy. Obtain General Manager approval before suspension or termination.

Address complaints and workplace concerns objectively protect confidentiality document facts and promptly escalate safety legal ethical or employee relations risks.

Recognize strong performance and identify Care Professionals ready for additional training responsibility or Lead Care Professional opportunities.

Use turnover retention touchpoint engagement and satisfaction results to recommend and implement practical improvements.

Own and conduct Care Professional orientation ongoing education annual requirements annual reviews skills refreshers and hands-on competency validation.

Teach and evaluate essential care practices including safe mobility and transfers personal care dementia support professional boundaries documentation and use of relevant equipment.

Conduct field observations and Care Professional quality or competency assessments as needed including when a concern skill gap incident or change in client needs requires review.

Create improvement or retraining plans when a gap is identified and verify competency before the Care Professional resumes the affected task.

Use qualified Lead Care Professionals to support introductions training or skill reinforcement when appropriate while retaining accountability for quality and completion.

Ask for and manage internal CP referrals

Partner with Scheduling and Client Care to prepare Care Professionals for assignments resolve fit or performance barriers and support continuity of care.

Ask for and manage internal CP referrals

Respond to Care Professional-related client concerns investigate the Care Professional side of the issue provide coaching or retraining and communicate resolution steps to GM

Review Care Professional injuries incidents and near misses; ensure timely documentation follow up and communication.

Reinforce safe work practices through orientation coaching skills training and field follow up.

Provide local safety education and implement appropriate actions in response to safety trends identified by HR.

Partner with the General Manager and HR on safety-related corrective actions and risk reduction.

Promptly escalate urgent safety concerns and help protect clients Care Professionals and the organization from preventable harm.

Maintain timely factual objective and confidential records of interviews orientation training competency assessments touchpoints coaching corrective actions field observations and follow up commitments.

Apply company policies and employment practices consistently and support compliance with wage and hour equal employment opportunity disability leave safety privacy and recordkeeping requirements.

Communicate clearly and respectfully with Care Professionals applicants clients families office colleagues and community partners.

Maintain regular attendance and the flexibility to support occasional evening or weekend introductions training meetings or urgent Care Professional needs.

Perform other responsibilities reasonably related to the role and the needs of the business.

Key Performance Indicators:

Care Professional turnover and retention performance against current company and office targets.

Completion and quality of required training and competency validation.

Completion of required Care Professional touchpoints at the established cadence.

Care Professional engagement and satisfaction results and evidence of timely action in response.

Timeliness and quality of coaching and corrective action documentation.

Required Qualifications:

Three or more years of formal people management experience including direct supervision of a frontline workforce performance coaching corrective action and employee relations responsibilities.

Demonstrated ability to conduct structured interviews evaluate talent make sound decisions lead difficult conversations and maintain appropriate confidentiality.

Strong professional judgment emotional intelligence accountability organization follow through and written and verbal communication skills.

Ability to interpret retention engagement training and performance information and translate it into practical action.

Comfort using applicant tracking scheduling learning documentation communication and reporting systems.

Ability to learn demonstrate teach and assess essential caregiving skills safely and consistently.

Valid drivers license reliable transportation and required automobile insurance with the ability to travel throughout the local service area.

Preferred Qualifications:

Leadership experience in home care healthcare staffing hospitality or another high accountability service environment.

Bachelors degree in business human resources nursing social services organizational leadership or a related field. Equivalent relevant experience will be considered.

Experience leading training skills validation safety initiatives or workforce retention programs.

Apply today! We are excited to get to know you!

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.