Care Navigator Bilingual

Suncoast Hospice a part of Empath Health is seeking a Care Navigator to join our team responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care. Maintains excellence in customer service by being caring compassionate empathetic and responsive to the needs of all who reach out to us internally and externally.

Schedule: Wednesday - Friday 8:30am 7:00pm and Saturday 8:00am - 7:00pm

Since 1977 Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health we help those living with advanced illness find comfort dignity and meaning while supporting their families and caregivers with guidance and care every step of the way.

What youll Do

• Provides for optimum access to Empath Health Care Continuum via telephone website fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patients needs.
• Works effectively with patients/families community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patients electronic medical record (EMR) consistently accurately and in real time.
• Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
• Maintains patient and family confidentiality at all times while allaying fears and concerns through calm empathetic and compassionate listening skills.

Why Join Empath Health

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
• Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills with patients/families providers direct co-workers and peers. Bilingual preferred
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook Word Excel). Home Care Home Base preferred.
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.
• Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.

What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.