Care Manager

Job Type: Full-Time
Shift: Days Evenings Nights with flexible schedule
Location: Hybrid in New York NY (Brooklyn/Manhattan/Bronx/Queens/Staten Island/New York NY)

About the Role

We are seeking a compassionate and dedicated Care Manager to join our Care Management team supporting individuals with Intellectual and Developmental Disabilities (I/DD). In this role you will coordinate services advocate for members and ensure each individual receives comprehensive person-centered care that supports their goals independence health and quality of life.

This position involves a combination of field visits regional travel and office-based responsibilities. It is not a fully remote position.

Key Responsibilities

Provide person-centered care management in accordance with regulatory standards and organizational policies.
Complete comprehensive assessments and reassessments.
Identify service gaps and coordinate appropriate referrals.
Advocate for members to achieve their personal goals and maintain quality of life.
Develop and maintain individualized Life Plans within required timelines.
Lead interdisciplinary team meetings and coordinate services.
Resolve conflicts and barriers within the planning process.
Ensure accurate and timely documentation including billing compliance.
Maintain member eligibility through annual Level of Care Determinations and HCBS waiver processes.
Assist members with accessing Medicaid Social Security SNAP and other benefits.
Maintain accurate electronic health records and member consents.
Coordinate medical behavioral health community and specialized services.
Follow up on critical healthcare needs and support preventive care initiatives.
Assist with transitions between healthcare settings and adult services.
Utilize electronic health records (EHR) systems and telehealth technology.
Attend required trainings meetings and supervision sessions.
Travel throughout the service area to meet with members and providers.
Follow incident reporting procedures and ensure member safety.
Maintain HIPAA compliance and confidentiality standards.
Perform additional duties as assigned.

Qualifications Required

Bachelors Degree and at least 2 years of relevant experience OR
Registered Nurse (RN) license with 2 years of relevant experience OR
Masters Degree with 1 year of relevant experience.

Preferred Skills

Experience working with individuals with Intellectual and Developmental Disabilities (I/DD).
Strong knowledge of community resources and social service systems.
Excellent communication presentation and interpersonal skills.
Ability to work independently while collaborating effectively within a team.
Strong organizational and problem-solving abilities.
Professional respectful and service-oriented approach.

Work Environment

This hybrid position offers flexibility with a blend of:

Home-based work
Community and field visits
Regional travel
Office-based responsibilities

Candidates must be able to:

Work in a private and secure environment when handling confidential information.
Use secure internet connections and telecommunication tools.
Conduct confidential phone and video meetings.
Safeguard sensitive personal information and records.

Physical Requirements

Ability to communicate effectively both verbally and in writing.
Ability to use computers smartphones and office equipment.
Ability to travel throughout the assigned service area.
Ability to stand walk sit reach stoop kneel and lift up to 25 pounds.
Reasonable accommodations will be provided in accordance with applicable laws.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) and more
Flexible Schedule