Care Manager IMA Medical Group

Job Description Summary

We are excited to announce an opening for a Care Manager. A Care Manager supports patients and families through routine and moderately complex navigation needs by coordinating appointments care team communication community resources and follow-up activities. Resolves common access barriers interprets standard workflows and helps patients understand next steps across care settings payer requirements and internal service channels.

The Care Manager carries out defined clinical support processes under moderate supervision applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and impact day-to-day patient interactions and team workflow. This job handles routine and moderately non-routine situations communicating clearly with patients members and clinical staff.

How will you make an impact & Requirements

Key Responsibilities

• Coordinate patient access activities including appointment scheduling referral follow-up resource connection and care team communication.
• Review patient information to identify common logistical financial social or operational barriers to care access.
• Resolve moderately non-routine scheduling documentation or service coordination issues within established procedures.
• Communicate next steps to patients and families in a clear empathetic and culturally responsive manner.
• Track outreach pending actions completed tasks and unresolved barriers in designated systems.
• Partner with clinical operational payer and community resource teams to support timely patient follow-up.
• Escalate clinical concerns complex access barriers or situations outside established procedures to licensed clinical staff or leadership.

Qualifications

• High school diploma or equivalent required; 2-4 years of healthcare patient navigation care coordination medical office call center or community resource experience.
• Working knowledge of appointment coordination referral workflows insurance basics and patient communication standards.
• Experience using electronic health record scheduling care management or customer relationship management systems.
• Strong problem-solving documentation and follow-through skills.
• Ability to interpret established procedures and communicate clearly with patients families and care teams.
• Bilingual skills or community health worker training preferred based on patient population needs.

About IMA Medical Group:

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

About Millennium Physician Group:

Formed in 2008 and headquartered in Fort Myers Florida with offices in Florida North Carolina Georgia and Texas Millennium Healthcare is one of the largest independent physician groups in the state of Florida and the United States. At Millennium Physician Group our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

What We Offer:

• Health Dental and Vision Insurance
• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance Short & Long-Term Disability
• Paid Time Off Floating Holidays and Paid Major Holidays
• Employee Assistance Program (EAP)

How to Apply:

ARE YOU READY TO JOIN OUR TEAMWe understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position please fill out our initial3-minute mobile-friendly applicationso that we can review your information. We look forward to meeting you!

Compensation Range:

$20.90

to

$31.35

The anticipated base salary range represents the Companys good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience skills qualifications geographic location internal equity and business needs.