Care Coordinator Juniper SpanishEnglish Bilingual

The Inova Juniper program is looking for a dedicated Care Coordinator 3 to join the role will be full-time day shift from MondayFriday typical hours 8:00 a.m. 5:00 p.m.

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment must be highly organized be able to communicate effectively in person and over multiple written and verbal electronic addition there must be a demonstrated proficiency in Call Center Operations medical knowledge and hospital policies and procedures.

Inova is consistently ranked a national healthcare leader in safety quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical dental and vision coverage and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5250 per year in education assistance and up to $10000 for student loans.
• Mental Health Support:offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions complaints and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians nurses and other staff to affect smooth admission processes.
• Reads reviews and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets worksheets and email formats.
• Notifies management of problems concerns and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• 2 years of experience with call center customer service or related profession

Preferred Qualifications:

• Experience in healthcare