Campus Store Manager

Western Reserve Academy one of the nations premier boarding schools is seeking an experienced and customer-focused Campus Store Manager to oversee daily store operations supervise staff and maintain a safe clean and welcoming environment. This full-time 12-month position manages inventory retail operations customer service and staff supervision while supporting the daily needs of students families faculty staff and visitors.

Primary Responsibilities:

Operational and Administrative:

• Manage inventory including ordering receiving and maintaining accurate stock levels within the Lightspeed POS.
• Manage online store operations and fulfill online orders.
• Motivate employees and assist in new employee training.
• Manage opening and closing procedures run reports and reconcile and balance daily transactions.
• Operate the cash register and handle money.
• Lead annual store inventory.
• Purchase merchandise and supplies for the Campus Store.
• Review invoices resolve discrepancies assign GL codes and process invoices for payment. Reconcile monthly credit card statements.
• Maintain working knowledge of school departments and operations to provide support direction and guidance to students families faculty staff alumni and visitors.
• Maintain café equipment and coordinate necessary service and repairs.
• Manage and oversee Boarding Students mailboxes and Package Locker Room operations.
• Serve as liaison with the uniform company and coordinate with the school regarding dress code requirements. Assist students and families with measuring ordering returns and exchanges.
• Coordinate with the Deans Office regarding the student end-of-the-year checklist.

Staff and Customer Management

• Provide excellent customer service and resolve customer complaints.
• Communicate with administration students families visitors faculty and staff seeking information or assistance.
• Maintain awareness of students with special medical needs such as diabetes and allergies.
• Serve 200 to 300 customers daily assisting with mail packages and café services.
• Lead staff in maintaining a collaborative service-oriented environment.

Merchandise and Marketing

• Plan and execute sales promotions and marketing.
• Implement visual merchandising and maintain attractive displays.
• Participate in store events such as visitor days Grandparent Days and Reunion Weekend to support sales.

Compliance and Reporting

• Ensure the store complies with health and safety regulations along with the ODH Food Safety Program.
• Participate in lockdown drills and training along with fire and tornado drills
• Learn and follow all WRA safety protocols.

1. Associate degree or equivalent experience required; bachelors degree preferred.
2. Retail management experience.
3. Strong knowledge of retail operations and staff supervision.
4. Ability to lead and supervise staff effectively while fostering a collaborative service-oriented team environment.
5. Proficiency with Microsoft Office including Excel and willingness to learn and use the Campus Stores POS system.
6. Strong oral written mathematical problem-solving and decision-making skills.
7. Ability to prioritize and manage multiple tasks efficiently and meet deadlines.
8. Experience with graphic design for merchandise artwork preferred.
9. Alignment with WRAs mission and code of conduct.

Physical Demands:

The Campus Store Manager regularly sits or stands walks uses hands and fingers to handle or feel reaches with hands and arms and communicates verbally. The position frequently requires stooping kneeling crouching or crawling and occasionally requires climbing or balancing.

The employee must frequently lift or move items weighing up to 10 pounds and occasionally lift or move items weighing up to 40 pounds. The position requires close vision depth perception and the ability to adjust focus. The employee may also move tables merchandise and equipment as needed for special events.

WRA offers a comprehensive benefits package for staff including medical dental and vision coverage employer-paid life insurance a generous retirement contribution access to athletic facilities free meals on campus and tuition remission for dependent children.

To Apply: Visit Experience:

Manager