Call Center Representative

At Avalonvi we specialize in strategic real-world marketing solutions that help brands connect with people where it matters most face to face in physical spaces and through impactful brand brand positioning to on-the-ground campaigns we bring ideas to life beyond screens.

We are seeking a motivated Call Center Representative to assist customers by phone answer questions provide product and service information and support positive customer relationships. This entry-level opportunity is ideal for someone with strong communication skills who enjoys helping people and developing valuable customer service experience.

• Provide accurate information about products services and company offerings.
• Assist customers with routine requests and concerns.
• Recommend appropriate products or services based on customer needs.
• Communicate promotional information clearly and professionally.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and engagement activities.
• Maintain accurate records of customer conversations and follow-ups.
• Communicate customer feedback and recurring concerns to team members.
• Escalate customer issues to the appropriate team member when necessary.
• Collaborate with colleagues to achieve service and performance goals.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly patient and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Good organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable adaptable and self-motivated.
• Previous call center customer service sales retail or hospitality experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching