BusinessSystems Analyst
Job Location:
Howard County, MD - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Technical Support & Documentation Specialist
Empower missiondriven systems. Elevate user experience. Shape technical excellence.
The Opportunity:
Join a highimpact team supporting critical intelligence community systems and this role youll blend systems analysis technical support and expert documentation to ensure smooth operation clear communication and missionfocused system enhancements. Youll collaborate with users developers and government stakeholdershelping translate complex technical needs into actionable insights reliable documentation and effective solutions. If you enjoy problemsolving translating ideas into clarity and making systems work better for everyone this role is for you.
Responsibilities:
Systems Support & Analysis
Collect clarify and define client requirements; provide guidance on process best practices
Conduct business and systems analysis to identify opportunities for improving workflows
Partner with clients to understand needs and develop/recommend viable solutions
Produce functional design specifications aligned to user and operational requirements
User Support & Communication
Address complex user inquiries and ensure followup for customer satisfaction
Serve as a primary communication bridge to the customer CSC team for operational awareness
Provide troubleshooting support across data flow issues networks hardware and software
Collaborate with endusers management IT personnel vendors and Government stakeholders
Identify recurring user challenges and partner with development UX and product teams to resolve them
Documentation & Technical Writing
Prepare review update and maintain technical documentation across engineering operations testing and user support
Write and edit diverse technical content: installation guides configuration documentation howto resources system engineering docs
Develop code documentation implementation guides and enduser guides
Maintain operations documents manuals SOPs data definitions and data flow documentation
Manage and maintain an organized internal documentation library
Coordinate document layout and design ensuring adherence to 508 compliance standards
Prepare reports responses and briefings tailored for technical and nontechnical audiences
Team Leadership & Process Management
Support onboarding training assignment and quality checks for junior team members
Provide guidance and direction to help desk technicians
Follow and maintain current AEA SOPs and Outreach SLAs
Maintain and update ticket tracking tools
Collaborate in a team-oriented mission-focused environment
Qualifications:
Required:
An active NSA TS/SCI with Polygraph
High school diploma or equivalent
Associates degree in a technical discipline
OR four (4) years of additional relevant experience in place of the degree
Minimum 3 years of hands-on experience with AEA or Intelligence Community (IC) tools/capabilities
Minimum 2 years of experience as a technical writer on programs/contracts of similar scope and complexity
Solid understanding of product workflows in operational environments
Proficiency with MS Word PowerPoint and Visio
Desired:
Bachelors degree from an accredited university
Experience with JIRA Confluence and Microsoft products
Background collaborating with developers to build technical documentation and training materials
Strong command of grammar and the ability to produce clear structured and userfriendly technical writing across document types
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What You Can Expect:
A culture of integrity.
At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.
The proposed salary range for this position is:
$61100 - $122200Required Experience:
IC
About Company
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security miss ... View more
