Business Technology Specialist

Job Description Summary

Helps end-users resolve issues with computer hardware or software. Responds to user inquiries troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.

ResponsibilitiesProvide second-line hardware software and end-user support as required and in line with documented procedures and service-level targets to support the business a positive experience for internal clients by having courteous interactions with a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of others by carrying out basic data management diagnose and fix problems with technology and understand data and information from various sources in order to draw appropriate conclusions and make relevant and report on systems/service tests to ensure that an application functions as specified in the customer conversations by leveraging the four parts of a service conversation: open learn reply and close.

Associates: Computer and Information Science Associates: Computer Systems Analysis Bachelors: Business Administration

General Experience - None

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity) discretionary bonuses or commissions. This position is eligible for a benefits package that may include medical dental and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation holidays and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered visit .

At Raymond James our associates use five guiding behaviors (Develop Collaborate Decide Deliver Improve) to deliver on the firms core values of client-first integrity independence and a conservative long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture we honor value and respect the uniqueness experiences and backgrounds of all of our Associates. When associates bring their best authentic selves our organization clients and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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