Business Technology Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program you will actively contribute to your teams success learn about JM Familys companies and culture while obtaining new skills through learning opportunities networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th 2027 - July 30th 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks providing hands-on experience and contributing to various department initiatives. They will learn about JM Familys culture including our core values: Consideration Cooperation Communication Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As a Business Technology Intern you will gain hands-on experience supporting technology modernization initiatives and the systems and processes that support our business and customer experience. You will contribute to system testing defect management reporting data analysis and documentation while collaborating with business and technology teams.

Responsibilities:

• Execute IVR and Contact Center test scripts during System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Document testing results identify and record defects and assist with validating expected and actual system outcomes.
• Participate in defect review meetings and support issue investigation related to telephony systems and business processes.
• Participate in reporting requirements gathering report development and testing activities.
• Contribute to ongoing projects and team initiatives by documenting work communicating progress and supporting business process and system documentation.

Qualifications:

• This is a full-time position with flexible working arrangements depending on the business need.
• The ideal candidate will be actively enrolled in a bachelors masters or other degree-seeking program at an accredited college or university with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Preferred areas of study include Information Systems Computer Science Business Analytics Data Analytics Software Engineering Computer Engineering Information Technology or a related field.
• Strong attention to detail analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills with the ability to document testing results and processes accurately.
• Ability to follow detailed processes and analyze data and business requirements.
• Ability to work independently while collaborating effectively with business and technology teams.

This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard any characteristic protected by law whether actual or perceived including race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth related medical conditions and lactation) gender identity gender expression sexual orientation marital status military service veteran status disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state provincial or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.