Business Systems Analyst- Zuora Administrator

Business Systems Analyst- Zuora Administrator

Canopy Draper UT

About Us

We are hiring a Business Systems Analyst to own optimize and scale Zuora our core billing and subscription management system. Business Systems Analysts serve a huge role here at Canopy from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations. We love analysts who are thoughtful process-oriented skilled at solving complex technical puzzles and passionate about reducing manual work. The business systems team at Canopy has the responsibility and empowerment to shape our internal cross-functional workflows ensuring our tech stack is resilient efficient and built for growth if this sounds like you apply today! Wed love to hear from you.

This is a hybrid position in Draper Utah (M W F in-office).

What Youll Do

• Own and manage Canopys daily operations in Zuora.
• Design and optimize workflows for billing subscription management and financial reporting with a focus on automation scalability and accuracy.
• Strategize and build the vision for how Canopy uses Zuora.
• Anticipate business needs and deliver functionality to support new product launches pricing changes and internal process changes.
• Drive seamless cross-system integrations and data flows across business systems.
• Identify and implement AI-powered automation to improve data accuracy efficiency and user experience.
• Partner with system owners and business stakeholders to align tools with complete end-to-end business processes within Zuora.
• Communicate solutions and tradeoffs clearly to both technical and business audiences.
• Build and maintain documentation on system architecture processes and integrations.
• Streamline processes improve usability and reduce manual work through automation and AI-driven solutions.
• Identify gaps and drive continuous improvement initiatives.

What Were Looking For

• 3 years of experience owning Zuora or another billing system (Chargebee Maxio etc). 5 years of experience preferred.
• Bachelors degree in Information Systems Business or a related discipline
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct deep experience with quote-to-cash processes billing system design and business operations in a SaaS environment.

Bonus Points

• Clear confident communication skills able to translate technical constraints into business language and vice versa for audiences of all levels.
• Demonstrated ability to produce technical artifacts and documentation.
• Hands-on experience with SQL and data modeling.

We know many women do not apply for a job if they dont perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

Flexible Paid Time Off - youre actually encouraged to use plus 10 company holidays!

Health Benefits - including Medical Dental and Vision and an HSA Match.

401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

Paid New Parent Leave & Birthing Parent Leave - so youre able to care for your little ones.

Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

Company Events - including monthly company-wide meetings summer parties and more.

ERG Committees - to plan initiatives around continuing education community outreach recruiting onboarding and more.

Fully-stocked kitchen - Keto Vegan Flexitarian Mandalorian Weve got you covered.

Our Values

We approach our work every day with a few things in mind:

Own - We own this place! We focus on outcomes holding ourselves & each other accountable.

Win - We win by delighting our customers with the very best products and services.

Do Good - We work hard to be good people!

Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast hungry intense and scrappy. But especially fast.

To learn more about us & our values click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received we will review it and get back to you if we feel like its a mutual fit!
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviewsour hiring teams will always make sure to save time for questions at the end!

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.