Business Support Specialist-Full time-Nights-Dubuque
Job Location:
Dubuque, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
MercyOne Dubuque is the leading hospital in the tri-states offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center a CARF-accredited inpatient rehabilitation unit orthopedics retail pharmacies palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care MercyOne Dubuque has been designated a Magnet hospital four consecutive times the nations most prestigious award for nursing excellence.
Join the MercyOne Family!We are looking to hirea Business Support Specialist
AsaBusiness Support SpecialistatMercyOne you will provide 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital client/tenants affiliated on-campus and off-campus sites.Provides informational services topublic all campus and off-campus sites.Responsible for greeting patients and visitors providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center.
Provides mailing services and meeting room coordination to hospital medical clinic and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.
ESSENTIAL FUNCTIONS
Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Centers Model of Caring and Trinity Healths Code of Conduct fostering a climate where all customers are treated in a manner consistent withMercyOnesMission and Values.
Maintains a working knowledge of applicable FederalStateand local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other policies and proceduresin order toensure adherence in a manner that reflects honestethicaland professional behavior.
Performs other duties consistent withpurposeofjobas directed.
Receives and routes incoming telephone calls byoperatingthe SPOK Console quickly and efficiently per established protocol.
Performs page requests and initiates security calls byoperatingthe hospital public address system Motorola pagers and security radio.
Announces all emergency codes via public address system i.e. STAT calls ALL CODES notifyingappropriate hospitalpersonnel and/or outside agency personnel for quick response.Monitors all alarm panels including emergencydatacomputer andfirepanelandprinterandnotifiesappropriate personnelwhen an alarm is activatedin a timely manner.
MINIMUM QUALIFICATIONS
High school diploma or GED.Degreefrom higher level education degree that requires a high school diploma or GED as a pre-requisite is alsopermitted.
Previousexperience in direct customer relations/communications center preferred.
Experience within Microsoft O365 (M365 WordPowerpoint Excel Teams Edge) andInternet.
Maintains a professional collaborative work environmentso as tofoster a positive public image for MercyOne Medical Center.
Knows and adheres to all laws and regulationspertaining topatient healthsafetyand medical information (i.e.HIPAA Stark etc.)
Must have ability to interact with associates physiciansvisitorsand patients consistent withMercyOnesMission & Values Mercys Model of Caring which includes the Caring Model Principles and the Guiding Behaviors and Trinity Healths Code of Conduct.
Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion tact & courtesy.
Ability to adapt to constant interruptions and handle critical response situations in a CALM ORDERLY MANNER.
Ability toquickly and accurately recognize names and numbersin various department databases.
Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!
Want to learn more about MercyOne Dubuque Click here:Find a Location Dubuque Iowa (IA) MercyOne Dubuque
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
