Business Program Manager AI Infrastructure

The Foundry and Inference Training (FIT) team within Microsoft AI Infrastructure builds the platforms systems and operating mechanisms that enable teams to develop train deploy and run AI services at scale. You will help FIT operate effectively by bringing structure to business processes workforce and budget planning organizational health leadership communications and cross-functional programs. Working with Engineering Finance Global Talent Human Resources (HR) Procurement and partner organizations you will help the team align resources and execution with its changing business priorities.

As a FIT Business Program Manager - AI Infrastructure you will help manage the teams rhythm of business workforce and budget operations executive communications organizational health and cross-functional initiatives. You will bring structure and clarity to ambiguous problems operationalize new support systems and processes and use data dashboards automation and AI tools to surface insights and support timely decisions. You will collaborate with engineering leaders and partners across Finance HR Procurement and other organizations to align planning and execution with leadership objectives.

This opportunity will allow you to deepen your business operations expertise develop data-informed programs for a large-scale AI infrastructure organization and grow your ability to support leaders and cross-functional teams through change.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Program & Process Incubation: Bring structure and clarity to ambiguous problems. Drive the ideation and operationalization of new support systems processes and programs that simplify how the business runs. Define objectives and deliverables coordinate stakeholders and resources and track outcomes for cross-team initiatives.
• Workforce Management: Support headcount across full-time employees (FTEs) and contractors and monitor backfill needs open requisitions and contractor engagements including renewals extensions and offboarding to help ensure the full workforce matches business priorities budget and operational demand. Partner with Finance Human Resources (HR) and Procurement on annual and ongoing workforce and spend planning and keep leaders informed of plans risks and exceptions.
• Knowledge Management & Training Enablement: Build and maintain an accurate current internal knowledge ecosystem to keep documentation training materials and resource hubs refreshed accessible and aligned with the teams changing priorities. Help drive required training and organizational compliance goals.
• Executive Communications & Stakeholder Management: Work with executive stakeholders across engineering Finance HR and partner organizations to deliver clear concise and timely communications. Support the teams rhythm of business by coordinating key meetings preparing leaders for executive engagements tracking action items and engagement requests and aligning team activities with leadership objectives while exercising confidentiality and discretion.
• Business Operations & Continuity: Support the annual budget process across people and non-people spend track financial progress against budget and help maintain business continuity during periods of change or special circumstances. Support adherence to privacy security and compliance requirements through established plans processes metrics and follow-up.
• Automation Analytics & Insights: Use data dashboards automation and AI tools to produce operational insights by building and maintaining reporting systems that show organizational health surface trends and support faster better-informed decisions. Track key results and financial workforce and operational indicators to support accountability and measure progress against stated goals.
• Organizational Health: Partner with HR leaders and the business management community on organizational-health culture and inclusion initiatives. Monitor scorecards connect teams to relevant guidance and resources and help plan and execute programs or training as needed.
  • Embody our CultureandValues

Required/minimum qualifications

• Bachelors Degree in Business Operations Finance or related field AND 4 years experience in program management process management or process improvement
  • OR equivalent experience.

Other Requirements

• Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check:
    This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

• Masters Degree in Business Operations Finance or related field AND 6 years experience in program management process management or process improvement
  • OR Bachelors Degree in Business Operations Finance or related field AND 8 years experience in program management process management or process improvement
  • OR equivalent experience.
• 4 years of experience in program management product management or technical leadership roles.
• Proficient written and verbal communication/presentation skills at all levels of the organization technical and nontechnical.
• Experience partnering with engineering teams to deliver high-impact results.
• Proven project management leadership and crossgroup collaboration skills. Proven ability to prioritize plan and execute across a diverse set of stakeholders .
• Proficiency in identifying Data source of truth managing and leveraging data to understand patterns and trends and recommend solutions
• Cross-Functional Collaboration: Experience working with various teams including product engineering design marketing and data science to drive growth.
• Experience with Artificial Intelligence (AI) Machine Learning (ML) risk assessment systems or intelligent automation solutions
• Experience analyzing large datasets and translating insights into product or engineering improvements.
• Demonstrated ability to drive operational excellence through automation scalability reliability and continuous improvement.
• Seeks technological challenges and able to deal with ambiguity.
• Ability to define requirements scope solutions estimate work and deliver improvements that reduce operational risk and increase service resilience
• Skilled in developing automation services and tools using Go Python Terraform and other relevant technologies
• Experience; leveraging AI tools to improve engineering productivity and operational efficiency applying AI technologies to automate recurring workflows and enhance business outcomes.
• Comfortable with automation through scripting

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