Business Process Reengineering Consultant

At MetaPhase we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today we have a team that is invested in creatingnew solutionsthat lean forward challenge the status quo but also reflect our intimate knowledge of our customers business. Over the years we have fostered a culture in which we are united by shared valuespassion solidarity generosity curiosity and boldnessand these come alive in the work we do and how we do it.

Together we know our people are ourdifferencefor our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to ourclients

• Learn and grow by taking advantage of every opportunity available toyou

• Join a company which prides itself on its shared values and inclusive culture

• Be the difference and make it happen

MetaPhase currently supports U.S. Department of Homeland Security Immigration and Customs Enforcement (ICE) through the IT Training and Communications Services (ITaCS) initiative helping ICE users adopt understand and effectively use IT systems while maintaining training content communications and performance insights.

In support of this project MetaPhase is seeking a Business Process Reengineering Analyst with three to seven (3-7) years of experience to evaluate existing processes identify inefficiencies and implement strategies to optimize workflows within the organization. This role involves utilizing data-driven analysis and best practices to enhance operational efficiency and effectiveness across various functions.

What You Will Be Doing

• Evaluate current business processes to identify inefficiencies and areas for improvement utilizing data-driven analysis and industry best practices.

• Develop and implement strategies to optimize workflows enhancing operational efficiency and effectiveness across the organization.

• Collaborate with cross-functional teams to ensure that process improvements are effectively communicated and adopted by a geographically dispersed user base.

• Monitor and evaluate the effectiveness of process improvements and training initiatives making adjustments as necessary based on feedback and performance metrics.

• Facilitate workshops and meetings to gather input from stakeholders and ensure alignment on process improvement initiatives.

• Document and communicate process changes ensuring that all relevant parties are informed and trained on new workflows.

• Utilize project management methodologies to oversee the implementation of process improvements ensuring timely delivery and adherence to project goals.

What We Need From You (Required)

• Ability to successfully fulfill ICE Public Trust suitability requirements.

• Bachelors degree in information systems business administration management or related field

• 3-7 or more years of relevant experience in identifying inefficiencies and implementing strategies to optimize workflows for IT training solutions.

• 3 or more years of experience working in a U.S. Government environment.

• 5or more years of experience supporting a large Federal law enforcement IT program.

• Strong analytical skills with the ability to interpret data and make informed decisions regarding process improvements.

• Experience in an Agile environment demonstrating flexibility and adaptability in project execution.

• Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.

• Proven ability to lead process improvement initiatives and drive change within an organization.

Nice to Have (Desired)

• Experience providing consulting support to federal government clients preferably in complex enterprise IT environments.

• Lean Six Sigma certification or demonstrated experience applying process-improvement methodologies.

• Experience supporting DHS ICE or other federal law-enforcement organizations.

• Strong ability to analyze workflows identify inefficiencies and recommend data-driven process improvements.

• Experience working in Agile environments and collaborating with geographically dispersed cross-functional stakeholders.

Required Clearance

Ability to obtain and successfully fulfill ICE Public Trust/Suitability requirements; U.S. Citizenship preferred.

Work Location

Hybrid - Washington DC. Remote work with onsite engagement at ICE Headquarters in Washington DC as requested.

Travel

May be .

Benefits & Perks

At MetaPhase we care about your well-being and success. Our benefits include generous PTO federal holidays parental leave comprehensive health coverage (medical dental vision life and disability) 401(k) with companymatch FSA/HSA options commuter benefits and much more.

About MetaPhase

MetaPhase is different with a purpose demonstratinga new approachto the industry that puts employees and culture first. We continue to be recognized by industry as one of thefastest-growingand most impactful consultancies in the nation. MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation national origin disability or veteran status or any other factors protected