Business Process Analyst (BPA)

Title: Business Process Analyst (BPA)

Location: Oklahoma City Ok (Hybrid)

Duration: 12 Months

Interview Type: 1 Round In-Person

Position Summary

The Business Process Analyst (BPA) will support the Oklahoma State Department of Health (OSDH) Transformation Management Office (TMO) by providing strategic initiative support business process analysis and improvement performance management and stakeholder coordination. The BPA will support the planning coordination implementation execution monitoring and completion of finance-related strategic initiatives while ensuring consistency with OSDH strategy mission commitments and goals.

The BPA will manage assigned activities and deliverables within scope maintain effective stakeholder relationships identify and help remove barriers and escalate risks or issues as needed to support successful initiative outcomes.

Key Responsibilities

Business Process Analysis and Improvement

• Gather analyze and evaluate information related to agency business processes and standard operating procedures (SOPs).
• Identify inefficiencies and recommend improvements to standardize streamline and improve operations.
• Conduct gap analysis and root cause analysis and develop actionable recommendations to improve processes systems SOPs workforce utilization and management functions.

Strategic Initiative and Project Support

• Support the planning coordination implementation execution monitoring and completion of finance-related strategic initiatives.
• Create develop and maintain project plans milestones action items and other tools needed to achieve strategic initiative goals.
• Coordinate with initiative leads sponsors and stakeholders to maintain alignment on scope timelines deliverables and expected outcomes.
• Identify blockers risks and issues; support resolution and escalate concerns when appropriate.

Feasibility Risk and Optimization Analysis

• Analyze and evaluate proposed business process changes before implementation.
• Conduct feasibility assessments and risk analyses and develop optimization strategies to support informed decision-making.
• Provide recommendations based on available data process findings stakeholder input and operational requirements.

Performance Management and Reporting

• Develop and maintain performance management dashboards and reporting tools for strategic initiative leads sponsors and TMO leadership.
• Track and report key performance indicators (KPIs) milestones risks and initiative progress.
• Support clear accurate and timely communication of performance information to leadership and stakeholders.

Change Management

• Apply change management practices in accordance with agency and TMO guidance.
• Support stakeholder engagement communication readiness and adoption activities associated with process system or operational changes.

Compliance and Documentation

• Ensure assigned activities and deliverables adhere to applicable federal state and agency requirements and documented guidelines.
• Develop and maintain clear process documentation reports recommendations SOPs and other materials necessary to support implementation and sustainability.

• Facilitation and Stakeholder Engagement
• Lead and facilitate meetings workshops workgroups and other collaborative activities particularly when an independent or neutral facilitator is beneficial.
• Engage professionally with stakeholders at multiple organizational levels and support cross-functional collaboration.
• Communicate findings recommendations risks and decisions clearly to technical and non-technical audiences.

Knowledge Skills and Abilities

• Experience with business process improvement process analysis Agile Lean Six Sigma project management or related methodologies.
• Strong analytical problem-solving and decision-making skills including the ability to evaluate complex information and develop practical recommendations.
• Ability to develop and use performance measures dashboards reports and other tools to monitor progress and communicate results.
• Strong proficiency with Microsoft Office applications including Excel Word PowerPoint and Teams; experience with Power BI or similar reporting tools is beneficial.
• Excellent written and verbal communication skills with the ability to interact professionally with staff leadership and stakeholders at all levels.
• Strong organizational and time-management skills with the ability to manage multiple priorities assignments and deadlines.
• Ability to facilitate group discussions build stakeholder alignment and support resolution of cross-functional issues.
• Strong attention to detail and commitment to producing accurate high-quality deliverables.

Preferred Qualifications

• Professional experience in business analysis process improvement project management performance management or a related field.
• Experience supporting strategic initiatives organizational transformation or enterprise-level improvement efforts.
• Experience working in government public health finance or another regulated environment is preferred.
• Experience developing executive-level reports dashboards process maps SOPs or implementation documentation.
• Lean Six Sigma project management change management business analysis or related professional training or certification is preferred.

Key Success Factors

Successful performance in this position requires the ability to combine structured analysis with practical execution. The BPA should be able to understand current-state operations identify improvement opportunities translate findings into actionable plans coordinate stakeholders monitor performance and help move strategic initiatives from planning through implementation and completion.