Business Operations Lead

Hire Ventures is a boutique Human Resources and Recruiting consulting firm headquartered in Atlanta. Since 2001 we have been helping growing businesses find and keep great people through fractional project-based and advisory HR and Recruiting support.

As our business continues to grow we are hiring a Business Operations Lead to help us manage the operational side of the business and ensure all of our initiatives across clients sales revenue systems and partnerships stay connected and moving forward.

This is a hands-on role working closely with our CEO marketing and delivery team. Were looking for someone who sees what needs to happen and takes ownership of getting it done. Youll have support and collaboration from our team but you must be comfortable working independently making sound decisions communicating proactively and following things through to completion.

What youll be doing:

• Own the operational side of the client lifecycle including contracts onboarding engagement changes renewals billing and client engagement wrapup and maintain strong partnership with our other functional leads.
• Maintain visibility into recurring revenue active client engagements team utilization and capacity invoicing and receivables.
• Own and maintain our operating scorecard and provide accurate timely information to support leadership decisions.
• Be a strong owner and user of HubSpot ensuring prospect contact company lead partner and client records are accurate and current.
• Manage the administrative side of our sales process tracking leads follow-ups proposals agreements and next steps so opportunities dont fall through the cracks.
• Support the CEO with sales enablement including proposals agreements sales materials scheduling and follow-up.
• Manage our strategic referral software and community partner relationships including regular touchpoints referrals introductions opportunities and partner activity in HubSpot.
• Support partner marketing communications events and other opportunities that help strengthen our referral network and generate business.
• Manage the operational process around invoicing and time keeping to ensure data is accurate and current.
• Coordinate thoughtful employee client partner and referral recognition including handwritten notes gifts milestones celebrations and thank-you messages.
• Support EOS leadership meetings quarterly and annual planning team initiatives and ongoing process improvements.
• Identify gaps anticipate what needs attention and bring forward solutions rather than waiting to be told what to do.

What skills and experience you need to have:

• 5 years of experience in business operations professional services sales operations project management or a similar role.
• Strong HubSpot experience or significant experience working within a CRM. You understand the importance of clean data consistent processes and follow-through.
• Comfortable working with business metrics including revenue pipeline utilization capacity billing and receivables.
• Strong systems and technology skills with the ability to quickly learn and effectively use new tools.
• Demonstrated ability to work independently prioritize competing needs and move work forward without constant oversight.
• Strong sense of urgency and follow-through. You understand that timing matters and dont allow important tasks or communications to sit unnecessarily.
• Sound judgment and problem-solving skills. You know when to make a decision when to ask questions and when something needs to be escalated.
• Proactive communication skills. You keep the right people informed and raise concerns before they become bigger problems.
• Highly organized with strong attention to detail while still being able to see the bigger picture.
• Resourceful and adaptable with the ability to figure things out in a small business where priorities can change quickly.
• Superior verbal and written communication skills and the ability to comfortably interact with prospects clients partners vendors and team members.
• Experience with professional services HR Recruiting EOS Harvest or partner management is a plus.

So could you be a Hire Ventures employee

Our most successful employees fit the following description:

• Youre a self-starter who takes pride in your work and doesnt need someone checking behind you to make sure things get done.
• You are easy to work with collaborative accountable and willing to jump in wherever needed.
• You have a high standard for your work. The status quo isnt enough and youre always looking for ways to make things better.
• You are generous in nature assume positive intent and are giving with your time talents and experience.
• You work hard and work smart. You are comfortable taking ownership while recognizing when collaboration or additional input is needed.
• You are curious adaptable and willing to learn. When you dont know something you figure out how to find the answer.
• Our values of Generous Innovative Collaborative and Honorable resonate with how you work and how you treat others.

Hire Ventures provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing or service in the military. Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.