Business Manager XP Analytics, CX and Navigation

Business Manager XP Analytics CX and Navigation

As a Business Analysis Manager at Capital One you will apply your strategic and analytical skills to major company challenges. Youll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight encourages you to take on new responsibility promotes continuous learning and rewards innovation.

This role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. You will have the opportunity to lead analysis focused on optimizing our customer relationships by leveraging data to influence and measure how customers find information and navigate through digital experiences. You would be responsible for analytical recommendations for driving and optimizing EASE Information Architecture (IA) and navigation outcomes to maximize customer and business value through digital channels.

In this role you will:

• Drive Navigation Strategy & Agenda: Create the EASE Navigation analytics agenda. Identify the most powerful ways to measure app and web IA define requirements for needed data instrumentation and partner with product/tech teams to implement them.

• Develop the Destination Vision: Co-develop the destination vision for EASE Navigability with product partners defining what that destination looks like how to measure it and how to bridge the gap from where we are today.

• Lead Product Experimentation: Ideate design and implement A/B experimentation to test feature effectivenessincluding key hypotheses supporting metrics and credit risk implications. Monitor experiments post-launch interpret results and socialize insights to advance the digital navigation strategy.

• Own Digital Customer Analytics: Monitor analyze and develop insights on key customer navigation metrics to measure and quantify success serving as the analytical SME for Product and LOB teams.

• Advocate for the Customer: Act as a critical thought partner to champion intuitive user experiences leveraging data to remove friction and advance Capital Ones digital strategy.

GeneralResponsibilities:

• Strategic leadership: Develop business strategies that will drive growth profitability and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

• Marketing: Lead direct-to-consumer marketing efforts for select products and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior creating risk models and testing hypotheses using rigorous monitoring and analysis

• Execution: Manage and sequence delivery of business intent build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT Sales Operations Finance and others to drive improvement in quality volume service and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment leadership and integrity: He/she should be a tenacious decisionmaker able to bring a healthy aggressive yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team as well as business partners across the enterprise. He/she should foster innovation drive critical decisions hold business partners accountable and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials coupled with strategic influencing skills and the ability to drive agreement through intellect interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving bothshort and long termgoals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced entrepreneurial and dynamic environment. Previous consulting experience is a plus

BasicQualifications:

• At least 3 years of professional experience performing analysis

• Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelors Degree in a quantitative field (Business Finance Accounting Statistics Economics Operations Research Analytics Mathematics Computer Science Computer engineering Software engineering Mechanical engineering Information Systems or a related quantitative field)

  • A Masters Degree in a quantitative field (Business Finance Accounting Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Masters Degree in Business or quantitative field such as Finance Economics Physical Sciences Math Statistics Engineering

• 5 years of experience in analysis

• 2 years of experience in financial services

• 1 year of experience in consulting

• 2 years of experience in people management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).