Business Development

Ray Catena Lexus is seeking an experienced self-driven motivated and goal-oriented individual to join our Business Development Center (BDC) team.

Hourly Pay Commission Excellent Earning Potential

We are looking for a candidate with prior automotive dealership BDC or internet sales experiencewho understands the importance of consistent follow-up exceptional communication and delivering an outstanding customer experience.

The ideal candidate is persistent organized energetic and takes pride in achieving goals and completing tasks with a high level of professionalism. You will work alongside an experienced BDC and sales team with opportunities to further develop your skills and grow within the organization.

• Manage incoming internet leads through the dealerships CRM system and maintain consistent timely follow-up.

• Make outbound calls and send emails to prospective customers.

• Schedule confirm and follow up on customer appointments.

• Contact customers who miss appointments and work to reschedule them.

• Communicate appointment activity and customer updates with managers and sales associates.

• Manage an assigned client portfolio through consistent phone and email communication.

• Answer customer questions and coordinate with the sales team to ensure a seamless customer experience.

• Maintain accurate and detailed records of all customer contacts and interactions within the CRM.

• Utilize CRM retention tools to maintain ongoing communication with customers.

• Keep management and sales staff informed of customer status follow-up activity and appointment progress.

• Follow up consistently with customers until contact has been established.

• Deliver a professional friendly and personalized customer experience throughout every interaction.

The ideal candidate will have:

• Previous automotive dealership BDC or internet sales experience

• Previous Reynolds & Reynolds experience preferred.

• Proven success in a customer-facing or sales environment.

• Strong verbal and written communication skills.

• Excellent organizational and follow-up skills.

• The ability to multitask and effectively manage a high volume of customer interactions.

• A self-motivated goal-oriented and persistent approach to work.

• A positive energetic and professional attitude.

• Strong attention to detail and the ability to stay organized.

• Excellent phone and interpersonal skills.

• The ability to work independently while also being a strong team player.

• Experience working with CRM systems is strongly preferred.

• A commitment to providing an exceptional customer experience.

• Competitive compensation with excellent earning potential.

• Hourly pay plus commission.

• Medical dental and vision insurance for employees and eligible family members.

• Paid vacation and sick time.

• 401(k) retirement plan.

• Training and support from an experienced automotive team.

Flexible availability is required. Saturday availability is a must.

This is an opportunity to become part of a professional automotive organization that values exceptional customer service teamwork accountability and results.

If you have automotive or BDC experience enjoy connecting with customers and are motivated by achieving goals we want to hear from you.