Business Development Associate

Our Company:ISN was established in 2001 and is a global leader in contractor and supplier work closely with a variety of household-name clients in the US Canada Europe Australia Latin America and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

Launch Your Career in Client Relations & B2B Sales

At ISN your skills can open the door to a long-term career in business development and account management.

Were looking for motivated professionals who enjoy helping people communicating with confidence and solving problems in a fast-paced client environment. This role starts within our Customer Service team where youll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN.

If youre customer-oriented driven to grow professionally and interested in developing a career in business development or sales wed love to meet you.

What Youll Do

As a Business Development Associate youll work directly with clients in a high-volume customer service environment supporting ISNs global contractor and supplier platform.

Your responsibilities will include:

• Assisting customers via phone chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform account and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

Requirements

• Bachelors degree from an accredited university and/or equivalent work experience
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

Who should apply

You are the ideal candidate if you have:

• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word Excel PowerPoint e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

Start Date:September 14 2026

Training

At ISN we believe in investing in your success. Thats why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN and it requires your full commitment and attendance every day.

Compensation

Base pay $37.50 per hour with opportunity to earn up to $11000 annual target incentives. Total annual potential compensation up to $89000.

Growth & Career Development

This position is designed as an entry point into long-term career opportunities within will start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months based on performance and business needs.

ISN Benefits*

• 100% company-paid monthly insurance premiumsfor employees and dependents
• Medical Dental Vision and Life Insurance
• Employee assistance program
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year 15 day (pro-rated first year)
• 1-5 years 20 days
• 5-10 years 25 days
• 10 years 30 days
• Holidays 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community financial mental nutrition physical and social health
• Business casual jeans allowed

Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings events team activities and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.

ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

*All benefits are subject to change with notice to the employee

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.