Business and Technology Operations Analyst

The Technical Information Department (TID) is seeking a Business and Technology Operations Analyst to provide department-wide business analysis data analytics technology portfolio coordination equipment and software lifecycle management classified workspace support procurement assistance and operational reporting. TID provides communications creative services print production research library records management and information services across the Laboratory. 

You will serve as a central operational partner to TID leadership and staff translating business needs into practical processes data products technology solutions procurement actions and lifecycle plans. You will also provide financial and billing support for Creative Services and improve department-wide visibility into workload performance technology assets software licensing procurement and operational risk. 

This position may offer a hybrid schedule which includes the flexibility to work from home one or more days per week. The specifics of the hybrid schedule including the exact number of days required in the office and virtual work options may vary based on the needs of the team and the organization. 

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You Will

• Partner with TID leadership service teams and subject matter experts to assess business needs gather requirements identify risks and gaps and implement practical operational data technology and procurement solutions.
• Establish and maintain structured intake prioritization tracking and status-reporting processes for business analysis technology equipment dashboard and procurement requests.
• Document business functional data and system requirements and develop process maps procedures implementation plans training materials and adoption strategies.
• Develop and maintain dashboards reports and visualizations using Power BI or similar tools to provide insight into workload utilization revenue turnaround time technology lifecycle procurement and operational risk.
• Analyze financial schedule workload asset license vendor and performance data identify trends and bottlenecks and translate findings into actionable recommendations and performance measures.
• Manage Creative Services billing chargeback financial reporting and customer cost reporting including data preparation reconciliation utilization and revenue analysis and support for monthly and annual financial deadlines.
• Support and improve department-wide business processes data controls reporting practices and operational systems including project management billing time tracking reporting and specialized applications.
• Serve as a Technical Release Representative for designated procurements obtaining required certification and coordinating specifications statements of work market research vendor information purchase requests renewals receiving and invoice resolution.
• Coordinate lifecycle management for TID applications software licenses servers storage workstations and specialized equipment including inventory refresh planning maintenance support escalation warranty and disposition activities.
• Coordinate operational readiness for designated classified and Limited Area workspaces including access requests approved equipment changes service activities inventories documentation user orientation issue tracking and audit readiness.
• Perform other duties as assigned.

In addition at the E01.3 Level

• Independently lead complex cross-functional process data technology procurement or operational improvement initiatives involving multiple stakeholder organizations and significant ambiguity.
• Serve as lead business analyst product owner or functional system owner for major department systems or technology portfolios establishing roadmaps governance priorities success measures and adoption strategies.
• Define analytical frameworks establish department-wide measures develop complex multi-source data models and executive dashboards and advise leadership based on operational and financial findings.
• Lead technology portfolio and asset lifecycle planning including budget forecasts refresh strategies license optimization sourcing alternatives vendor risk capacity planning and investment business cases.
• Evaluate emerging technologies including artificial intelligence and automation tools and develop implementation recommendations controls and change-management approaches.
• Represent TID in coordination with IT Security Facilities Finance Procurement Property Management and Laboratory leadership to resolve complex cross-organizational issues.
• Mentor others in business analysis dashboard development process documentation data stewardship change management and technology portfolio practices.

Qualifications :

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelors degree in Business Administration Information Technology Data Analytics Finance Operations or a related field or an equivalent combination of education and relevant experience.
• Experience performing business analysis including gathering and documenting requirements analyzing processes and supporting implementation and adoption of improvements.
• Experience developing operational reports dashboards or data visualizations using Power BI or similar tools.
• Experience managing or coordinating business applications software licenses technical equipment technology assets or lifecycle processes.
• Experience supporting procurement actions vendor coordination software renewals equipment purchases statements of work or technical specifications.
• Experience managing multiple concurrent projects and priorities in a dynamic service-oriented environment.
• Strong proficiency with Microsoft Office and collaborative platforms along with effective analytical problem-solving written verbal facilitation presentation and collaboration skills.
• Ability and willingness to obtain and maintain Technical Release Representative certification and to work in classified and Limited Area environments in accordance with DOE and Laboratory requirements.

In addition at the E01.3 Level

• Significant experience independently leading complex business process system data procurement or technology improvement initiatives from requirements through implementation and adoption.
• Advanced experience developing executive dashboards multi-source reporting solutions analytical frameworks and recommendations using Power BI or similar tools.
• Experience serving as a product owner lead business analyst or functional system owner including management of roadmaps priorities governance and stakeholder expectations.
• Experience developing technology software license hardware asset equipment lifecycle sourcing or capacity strategies and associated budget risk and business-case recommendations.
• Experience developing procurement strategies evaluating vendor dependencies and advising leadership on lifecycle cost operational risk and sourcing alternatives.
• Advanced communication and presentation skills necessary to advise leadership and explain complex technical operational financial or analytical issues to diverse audiences.

Desired Qualifications

• Demonstrated emotional intelligence sound judgment adaptability and ability to establish effective working relationships across organizational levels.
• Experience in a classified regulated research federal contractor internal service creative or professional services environment.
• Experience with Power BI or similar analytics and data-preparation tools.
• Experience coordinating specialized technology such as drones 3D printers VR systems high-performance workstations servers or storage systems.
• Lean Six Sigma Green Belt certification or progress toward certification.
• Project Management Professional Certified Associate in Project Management PMI Agile Certified Practitioner Certified ScrumMaster or comparable project or agile credential.

Pay Range

$95820 - $140712 Annually

$95820 - $117312 Annually for the E01.2 level 

$114900 - $140712 Annually for the E01.3 level 

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employees position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

Additional Information :

#LI-Hybrid

Position Information

This is a Career Indefinite position open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit  Clearance

  This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

  Pre-Employment Drug Test

  External applicant(s) selected for this position must pass a post-offer pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

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  Remote Work :

  No

  
  

  Employment Type :

  Full-time