Business Analytics Manager, Learning & Knowledge Management Analytics Evernorth

POSITION SUMMARY

The Client & Customer Experience (C&CE) organization is responsible for the servicing of Cigna customers across multiple lines of business. Within C&CE the Learning & Knowledge Management arm of Operational Excellence supports the capabilities tools and information employees need to serve customers accurately and effectively.

The Business Analytics Manager leads a small analytics team that supports Learning & Knowledge Management by delivering high-quality analytics trusted data reporting solutions and lightweight digital solutions. This is a player-coach role for a people leader who remains hands-on in analytics or data engineering while guiding the work and development of Business Analytics Advisors.

A critical aspect of this role is partnering with business leaders to identify opportunities define problems and translate ambiguous business challenges into actionable analytical and technology work. The Business Analytics Manager works closely with Learning Knowledge Management Operational Excellence Operations analytics and technology partners to shape priorities guide delivery and improve learner readiness knowledge effectiveness and operational performance.

This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield CT; Chattanooga TN; Denver CO; Scottsdale AZ.; St. Louis MO.

Team Leadership & Delivery

• Lead coach and develop a team of Business Analytics Advisors
• Establish clear expectations provide regular feedback and support individual development through coaching skill building and growth opportunities
• Partner with the Product Owner to align team work to the prioritized backlog and business objectives
• Provide day-to-day guidance on analytical approaches technical solutions delivery plans and stakeholder communication
• Balance workload across the team remove barriers manage dependencies and personally contribute to delivery when needed
• Ensure work products meet appropriate standards for quality governance documentation security and maintainability
• Foster a culture of accountability collaboration quality and sustainable delivery

Business Consulting & Partnership

• Serve as a trusted advisor to Learning Knowledge Management Operational Excellence and Operations leaders building strong relationships and understanding their strategies priorities and challenges
• Proactively engage stakeholders to surface new ideas and identify opportunities for analytics data automation reporting and lightweight technology solutions
• Lead discovery conversations to understand business needs processes pain points constraints desired outcomes and the decisions solutions must support
• Gather and clarify business data reporting and functional requirements distinguishing underlying needs from requested solutions
• Translate ambiguous business challenges into clearly defined actionable analytics and technology work
• Align stakeholder groups on priorities scope outcomes responsibilities and measures of success
• Help business partners prioritize initiatives based on impact feasibility dependencies and capacity connecting needs to product analytics data and technology roadmaps
• Communicate recommendations tradeoffs risks and practical solution approaches in straightforward business language

Analytics & Data Analysis

• Independently perform advanced analytics and investigation work for complex or high-priority initiatives
• Guide development of metrics KPIs and measurement frameworks that support Learning & Knowledge objectives
• Combine learning workforce quality knowledge and operational data to identify trends drivers gaps risks and opportunities
• Connect learning experiences and knowledge usage to downstream outcomes such as proficiency quality customer experience handle time and escalation behavior
• Review analytical approaches and outputs to ensure findings are accurate clearly communicated and actionable
• Communicate findings through concise written summaries visualizations presentations and recommendations tailored to business partners

Data Ingestion Transformation & Quality

• Design build and oversee repeatable data ingestion and ETL processes that bring together information from learning platforms knowledge tools operational systems and structured manual sources
• Contribute directly to complex data integration transformation validation or troubleshooting work when needed
• Guide the creation of reusable well-structured datasets and data models that support consistent metrics scalable reporting and future self-service analytics
• Ensure appropriate validation reconciliation testing monitoring and documentation practices are applied
• Partner with enterprise data engineering security and platform teams to align solutions with architectural and governance standards

Reporting & Lightweight Applications

• Guide the design and delivery of dashboards recurring reporting self-service views and lightweight digital solutions that support Learning & Knowledge leaders and operational partners
• Contribute hands-on to reporting automation application development or solution design based on team priorities and capacity
• Promote standardization automation reuse usability and maintainability across solutions
• Help convert recurring ad hoc needs and manual processes into sustainable datasets queries reporting forms applications or workflow tools
• Partner with technology teams when a solution requires enterprise integration production support or capabilities beyond a lightweight application

Collaboration & Communication

• Work closely with the Product Owner Learning Knowledge Management Operational Excellence Operations analytics and technology partners to deliver prioritized solutions
• Participate in planning refinement testing demonstrations and release activities using an Agile delivery approach
• Communicate progress risks dependencies resource constraints and tradeoffs proactively
• Explain technical choices data limitations and analytical results in straightforward business language
• Balance speed and practicality with appropriate standards for security governance data quality and maintainability

Basic Qualifications

• Bachelors degree in analytics statistics mathematics economics computer science information systems business or a related field preferred
• 5 years of relevant experience in data analytics business intelligence data engineering reporting process automation or a related discipline
• Experience leading projects mentoring employees or managing analytical work
• Advanced SQL skills including joins common table expressions subqueries aggregations complex query development and data validation
• Experience using Python or another scripting language for data preparation automation data engineering or application development
• Experience building or supporting ETL processes repeatable data pipelines and analytics-ready datasets
• Experience with a business intelligence or visualization platform such as Tableau or Power BI
• Strong analytical problem-solving business consulting and stakeholder management skills
• Excellent written and verbal communication skills with the ability to explain complex data clearly

Preferred Qualifications

• Previous people leadership experience
• Experience with Databricks PySpark cloud data platforms or enterprise-scale databases
• Familiarity with APIs version control testing practices and deployment or release processes
• Experience working with learning management knowledge management workforce quality contact center or operational performance data
• Experience building or overseeing lightweight internal web applications forms or workflow solutions using frameworks or platforms such as Streamlit Dash Flask Power Apps or comparable tools
• Experience in healthcare insurance pharmacy benefit management or another regulated environment
• Familiarity with Agile delivery models and work management tools such as Jira

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 108600 - 181000 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.