Business Analytics Consultant Data, Modeling & Analytics

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Analytics Consultant within PNCs Data Modeling & Analytics Customer Experience Analytics organization you will be based in Pittsburgh PA or Washington DC.


Role Overview:

The Customer Experience Analytics team helps PNC understand how customers experience our products services and processesand where we can do better. As a Business Analytics Consultant on the team within the Data Model & Analytics organization you will work with customer complaints survey responses and call center transcripts to help tell the story of the customer and identify opportunities to improve experiences and outcomes.
An ideal role for someone who is eager to learn grow technical and analytical skills and gain hands on experience working with real business data. You will be supported by more experienced team members and will gradually take on more complex analyses as your skills develop.

Key Responsibilities:

Analyze customer experience data such as complaints surveys and call transcripts to identify patterns trends and areas for improvement.
Use Python and SQL to help extract clean and analyze data from a variety of sources.
Create and maintain dashboards reports and visualizations in Tableau XM Discover (or similar tools) to support business decision making.
Help calculate and interpret key customer experience metrics including trends volumes lifts efficiencies and basic statistical measures.
Translate analytical results into clear easy to understand insights for business and operational partners.
Support repeatable reporting and analysis by helping document processes maintain templates and improve data quality.
Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.



Preferred Skills & Experience

An interest in data analytics and customer experience (prior professional experience is helpful but not required)
Familiarity with Python SQL or other analytical tools through coursework internships or early career experience
Exposure to Tableau or data visualization tools
Strong curiosity problem solving skills and attention to detail
Clear written and verbal communication skills
Willingness to learn ask questions and collaborate with others

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leverages analytical tools to provide business and technical expertise for the analytics process tools and applications for a business function or business unit to create data driven solutions.
• Recommending appropriate performance measures to be produced including lifts efficiencies confidence intervals and other statistical metrics.
• Analyzing and processing data building and maintaining models and report templates and developing dynamic data-driven solutions.
• Providing business clients with detailed actionable reports documenting the findings from data processing and data analysis.
• Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Analytical Thinking Business Intelligence (BI) Concept Development Data-Driven Decision Making Data Integration Market Research Performance Metrics Qualitative Research Strategic Planning

Analytical Thinking Business Acumen Business Analytics Consulting Decision Making and Critical Thinking Effective Communications

Roles at this level typically require a university / college degree with 2 years of relevant professional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $76500.00 $127500.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 05/14/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.