Business AnalystProject Coordinator Intern

Since 1927 the Mariner Finance family of companies has provided customers with creative flexible and convenient lending options. Headquartered in Baltimore Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees superior customer service remains the cornerstone of our business and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs which is why we are recognized by our customers as one of the communitys consumer finance companies of choice.

In this role you will...

Join the Central Operations Strategy team and work alongside the Telephony Product Owner to support projects from planning through delivery. You will help coordinate tasks document requirements and workflows conduct research and contribute to testing and stakeholder communications. This internship offers hands-on exposure to business analysis and project coordination while building skills in cross-functional collaboration.

Responsibilities and Duties:

• Support project coordination activities to help ensure timely delivery clear communication and alignment with scope and priorities.
• Conduct research on industry practices competitor approaches and operational trends to support decision-making.
• Gather document and maintain business requirements business rules and process flows.
• Develop and maintain testing plans; support User Acceptance Testing (UAT) log issues and track resolution.
• Prepare project updates stakeholder communications and visual materials that clearly convey progress and outcomes.
• Collaborate with Operations IT and Telecom teams to collect inputs and validate documentation accuracy.
• Track and report on project milestones deliverables and key decisions.
• Organize feedback from stakeholders to support process improvement initiatives.
• Gain exposure to core business analysis and project management practices through shadowing and hands-on contributions.
• May perform additional functions or project-related activities depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• Currently enrolled in a post-secondary program pursuing a degree in Business Communications Project Management User Experience or a related field.
• Strong research and analytical skills with the ability to synthesize findings into clear recommendations.
• Excellent written and verbal communication skills; ability to adapt content for different audiences.
• Basic proficiency in Microsoft Office Suite (Excel PowerPoint Word).
• Highly organized detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work both independently and collaboratively with cross-functional teams.
• Problem-solving mindset with curiosity to learn and improve.

Preferred Qualifications:

• Coursework or experience in business analysis process mapping or project coordination.
• Familiarity with journey mapping techniques and requirements gathering methods.
• Previous internship or part-time work experience in a professional or team-based setting.
• Familiarity with diagramming tools.
• Familiarity with project management tools (e.g. Wrike Asana Jira Trello).
• Basic knowledge of SQL.
• Experience working with large datasets.

Hours of Work:

Monday through Friday.

Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue workplace.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.

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