Business Analyst Mastery

Location: Springfield MA

Onsite Flexibility: Hybrid

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $64.28 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating planning and developing business analysis and requirements documentation that support a large-scale business project as well as readiness initiatives for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams suppliers procurement). Experience with Salesforce business and/or technical components is highly desirable.

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements
• Devise or modify procedures to solve complex problems considering business and/or system limitations operating time and form of desired results
• Provide analysis of business and user needs documentation of requirements and translation into proper business and/or system requirements
• Guide and advise less-experienced Business Analysts
• Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment
• Accountable to drive escalation analysis and resolution on complex issues
• Ability to communicate difficult decisions timely clearly and accurately with internal and external colleagues
• Develop recommendations by applying critical thinking to conduct analysis and weigh risk
• Lead initiatives supporting business strategy and process improvement
• Identify gaps in processes/procedures and make recommendations for improvement
• Develop a strong network of resources/business partners across the organization and our vendor partners
• Facilitate and organize meetings with key stakeholders and business partners

• Lead analysis of impacts to the business (impact analysis)
• Development of business process models process outlines procedures and job aides to help ready the Business
• Perform requirement management planning for medium to large scale projects
• Leads business analysis across multiple parallel initiatives
• Gathering and documentation of functional and non-functional requirements
• Clear and concise written and verbal communications
• Strong facilitator to drive requirements gathering sessions
• Collaborate with business and systems experts
• Peer review of work product
• May provide oversight of overall quality of work product
• Negotiate and influence requirements direction

• Works with guidance on more complex projects
• Capable of applying knowledge to handle all but the most complex problems independently
• Anticipates change and directs or redirects efforts
• Looks for and finds ways to improve operations while ensuring business value and outcomes

• A minimum of 5 years of related business analysis experience

This organization is a leading financial services institution in the life insurance and wealth management industry with more than 175 years of operating history and a foundational commitment to the long-term financial security of its policyholders and their families. Structured as a mutual company and headquartered in Springfield Massachusetts it operates across all 50 states serving millions of policyholders throughout the United States with $312 billion in client assets under management and record statutory operating earnings in 2025. The organization employs professionals across insurance financial planning actuarial science compliance technology operations and wealth management offering the stability of a 175-year-old institution combined with the investment and ambition of a company still setting financial performance records.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-17141 Industry: Data & Analytics

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