Business Analyst

The Business Analyst serves as a critical liaison between the Operations and Information Technology teams translating business needs into technical solutions and ensuring alignment between operational priorities and system capabilities. The Business Analyst is a strategic communicator and systematic organizer with a strong working knowledge of day-to-day operations and priorities within their department and the company. With their commitment to innovation they will seek out develop and help implement strategic initiatives for improved efficiency and productivity. The Business Analyst is attentive to identifying business needs for the company and clients working on logic and analytical-based projects developing processes for internal and external systems and organizing prioritizing and leading development projects for teams.

Responsibilities

Process Improvement

• Serve as a trusted liaison between the operational side of the organization and the information technology (I.T.) department or external service providers.
• Collaborate with various departments to gather information assess needs and identify opportunities for operational enhancements.
• Stay informed about industry trends and best practices to provide relevant insights and recommendations to management.
• Assist in developing business cases for projects and initiatives including cost-benefit analysis.
• Periodic review and update of business requirements documents.
• Troubleshooting and problem-solving as well as working closely with managers and software developers to solve business problems.

Implementation

• Monitor and evaluate the implementation of recommended solutions ensuring adherence to timelines and budgets.
• Facilitate training sessions and workshops to support change management initiatives and promote a culture of continuous improvement.
• Work closely with business users for UAT (User Acceptance Testing) support and provide help in the creation of UAT test cases and scenarios.
• Perform triaging of UAT defects and work with Business users to either rectify requirements or clarify users expected behavior.

Reporting

• Analyze organizational processes systems and procedures to identify areas for improvement and recommend solutions.
• Conduct research and data analysis to support decision-making and strategic planning initiatives.
• Develop and implement performance metrics and key performance indicators (KPIs) to measure success and progress toward goals.
• Prepare detailed reports presentations and recommendations based on findings and analyses.

Education & Experience

• Education: Bachelors degree in business administration management or a related field.
• Experience: Minimum two years of experience in a business analyst role or relevant applicable experience in an Insurance Agency Operations role with an interest in technology and project management required.
• Proficiency in data analysis tools and software (e.g. Excel SQL Tableau and Power BI) and project management tools preferred.

Knowledge & Skills

• Strong analytical and problem-solving skills with the ability to interpret complex data and draw actionable conclusions.
• Excellent communication and interpersonal skills with the ability to present findings clearly and effectively.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong ability to work with client stakeholders.
• Strong organizational skills and attention to detail.
• Operates with a proficient amount of natural ingenuity and creative thinking.
• Knowledge of business process improvement methodologies (e.g. Lean Six Sigma) is a plus.

Physical Demands

• The physical exertion is sedentary and occurs in an office environment.
• Exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.
• Substantial movements and repetitive motion of the wrists hands and fingers.
• Individuals must have close visual acuity to perform activities such as preparing and analyzing data and figures transcribing viewing a computer and extensive reading.

UNICO Group is committed to the full inclusion of all qualified keeping with our commitment UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and to receive all other benefits and privileges of employment contact People Operations at

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