Business Analyst Change Management, Training & Documentation

Leidos is seeking a multi-facet Business Analyst supporting IT Change Management Training & Documentation for HHS ASPRs Strategic National Stockpile (SNS).

Contingent upon contract award

Candidate MUST:

Be a US Citizen or Green Card holder with the ability to obtain a Public Trust Clearance.

Role is remote but MUST be located in the UNITED STATES

preference for candidates who are local to the Atlanta GA area

Position Summary

The successful candidate will support IT change management training and technical documentation helping SNS users understand and adopt system changes while maintaining clear accurate and current operational and user documentation.

The analyst will work with SNS business users functional and technical teams and project leadership to assess impacts of IT system changes support change-control and release activities develop training and maintain SOPs and user documentation for SRP/SAMS operations and modernization.

The SNS mission depends on 24x7 availability of systems that support the nations emergency medical supply readiness and public health response. This position will participate in on-call services and must be able to acknowledge critical incidents within 15 minutes while on call.

Primary Responsibilities

• Assess operational and user impacts resulting from IT system application configuration release and process changes.

• Support IT change-management and release activities including change requests impact assessments implementation coordination communications and change records.

• Develop training plans presentations job aids quick-reference materials and other user-support resources for system changes and releases.

• Conduct virtual and in-person training demonstrations and knowledge-transfer sessions.

• Assess training effectiveness and incorporate user feedback into future materials and activities.

• Develop edit organize and maintain SOPs technical and operational documentation user guides system manuals process documentation runbooks and knowledge articles.

• Translate technical information into clear documentation appropriate for business users and other stakeholders.

• Work with SMEs to validate documentation for technical accuracy and completeness.

• Maintain documentation under applicable version configuration and change controls.

• Update documentation and training materials as systems configurations releases and requirements change.

• Support Agile teams by documenting system changes release information training needs and implementation activities.

• Support transition modernization system releases and implementation activities.

• Follow applicable HHS documentation plain-language accessibility records-management and Section 508 requirements.

• Support critical system changes and emergency-response communications as required by the SNS mission.

Basic Qualifications

• 5 years of experience in business analysis IT change management training technical writing/documentation or related functions.

• Demonstrated experience supporting IT change management and developing and delivering user training for enterprise information systems.

• Demonstrated experience developing and maintaining technical operational and user documentation.

• Experience developing SOPs user guides job aids process documentation training materials and knowledge articles.

• Ability to translate complex technical and business-process information into clear audience-appropriate content.

• Experience working with business users SMEs developers technical teams and project leadership.

• Strong written and verbal communication facilitation presentation and organizational skills.

• Experience supporting system implementations enhancements releases or business-process changes.

• Ability to manage multiple documentation training and IT change-management activities concurrently.

• Ability to obtain and maintain the required Tier 2 background investigation/security eligibility and comply with HHS/ASPR/SNS security and training requirements.

Preferred Qualifications

• Experience supporting Oracle EBS/ERP implementations modernization or production environments.

• Experience supporting supply-chain inventory warehouse logistics or asset-management business processes.

• Experience in federal government HHS public health emergency preparedness pharmaceutical medical-supply or regulated environments.

• Experience working in Agile or SAFe delivery environments.

• Familiarity with cGMP 21 CFR Part 11 or regulated-system documentation.

• Experience with SharePoint Microsoft 365 Teams PowerPoint and related collaboration/training tools.

• Familiarity with HHS EPLC and federal documentation requirements.

• Experience developing Section 508-compliant and plain-language documentation.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.