Breakfast Server

The Breakfast Server is to interact with all guests and ensure they have a great experience when dining at the Inn. The Breakfast Server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Ability to satisfactorily communicate in English with guests co-workers and management to their understanding
• Strong written/verbal communications skills
• Positive upbeat attitude/personality
• Ability to perform assigned duties with attention to detail speed accuracy follow-through courtesy cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google) POS (Micros Aloha etc.) and reservation software (Open Table)

Physical Demands:

• Ensure various physical movements throughout the work areas such as reaching extending arms over head bending and stooping are performed safely
• Ability to lift push and pull objects weighing up to 25 pounds

Primary Principal Responsibilities:

• Greet all customers warmly and with appropriate greetings
• Adhere to grooming and appearance standards
• Prepare dining tables for service laying out napkins and utensils making sure the condiments are refilled performing all other preparations and side-work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices specialties and menu deviations
• Handle table assignments seating customers food and drink suggestions and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Accurately record revenue and accept cash credit card room charges and direct billing payments
• Maintain confidentiality of proprietary information and protect company assets
• Perform basic cleaning tasks as needed or directed by supervisor
• Filling as need for absent team members
• Assist with special events if needed
• Assist customers with disabilities
• Thank guest with genuine appreciation
• Answer telephone using appropriate etiquette
• Develop and maintain positive working relationship with co-workers and others
• Comply with quality assurance expectations and standards

Secondary Responsibilities:

• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows light fixtures and entrance as assigned
• Fill water bottles cut fruit roll silverware and complete other service-related tasks as assigned