Branch Supervisor

TheBranch Supervisor supports the Branch Manager by overseeing the day-to-day administrative operational and sales functions of theretail branch.

Operations
Responsible for overseeing and coordinating all operations of a branch including:

• Train and manage teams to adhere to operational procedures - i.e. maintaining custody of vaults combinations official checks ATM Cards petty cash; control and prepare bait listing authorization limits and tellers set-up suspense and deferred items write-ups and charge-offs
  
• Monitor controllable expense accounts (e.g. overtime)
  
• Be fully accountable for branch assessment results audits (internal or external) and BSA efforts. Actaas primary escalation point for decisions and issues within branch
  
• Manage resource planning and recruitment
  

Sales Management

• Support all sales activities for the branch sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  
• Execute/promote a sales and service culture with a sharp focus on providing Populars clients with a best in class customer experience that leaves a mark of authenticity warmth competence and simplicity
  
• Review reporting and provide consistent feedback to all employees on performance against sales targets
  

Best in Class Customer Experience

• Mentor and coach branch staff on Populars key values: professionalism accountability customer centricity and security
  
• Promote environment of ongoing customer feedback and continuous improvement
  
• Ensure teams address customer issues and concerns promptly
  

Risk Management

• Be responsible for compliance functions including reconciliations audits (internal/external) reporting controls records management approvals and opening/closing procedures ensuring all security procedures are strictly adhered
  
• Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures including BSA / KYC policies & procedures Consumer Financial Protection Act Gramm Leach Bliley Act etc.
  
• Serve as primary liaison with BSA team proactively identifying unusual activity and leading inquiries and resolution
  
• Promote the branchs active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

• Performsupervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Bachelors degree from accredited college or university and/or two or more years of experience in Retail Branch operations business development sales and managing employees or equivalent related experience and training
  
• NMLS registration; Safe Act compliant
  

#LI-Onsite

Our base salary for this position located in New York City generally ranges between$36.00 and $39.00 annually depending on business need and on your qualifications and experience. Base salary does not include incentive compensation commission or any other type of remuneration or benefits.

In addition to salary Populars well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan flexible time off options and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.