Branch Service Manager Boulder, CO

At Vectra Bank were proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace we combine deep resources with attentive relationshipdriven service to support families businesses and the communities we call home.

Were committed to creating a great place to build a career welcoming employees whose talent drive and diverse perspectives help us deliver custom financial solutions. With dayone benefits ample growth opportunities and a culture centered on listening collaboration and care Vectra Bank is a place to grow thrive and make a meaningful impact. We believe we are Big enough to count and small enough to care.

With benefits starting on day one over 11 bank holidays and a company committed to career growth and advancement we are dedicated to being an employer of choice in our industry and community. At Vectra Bank the possibilities are endless come for a job stay for a career.

We are looking for aBranch Service Managerto provide top notch customer service to our clients and customers at ourBoulder Canyon Branch in Boulder CO. If you are passionate about being part of a community being a team player and helping others reach their financial goals then we are interested in speaking with you!

Essential Functions:

• Responsible to manage the branch service sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing selecting hiring performance evaluations advancement and termination of employees.
• Responsible for training coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Responsible to resolve and respond to client service issues complex client complaints and questions.
• Directs the work of managed employees.
• May schedule and set hours of work.
• Maintains production or sales records for use in supervision and/or performance management of employees appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status handles employee complaints and grievances disciplines employees.

Qualifications:

• Requires a high school diploma and 2 years experience in retail banking sales new accounts customer service loan processes or other directly related experience.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry processes procedures regulations and products. Knowledge of lending process and procedures.
• Strong customer service relationships building sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills both verbal and written.
• Knowledge of computer programs i.e. word processing spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits:

• Medical Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance Paid Parental Leave and Adoption Assistance
• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts
• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays and any applicable state holidays
• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business maximum of $5250 per calendar year employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60000 - $70000 annually depending on job-related factors such as level of experience and location.