Branch Office Manager

Join Our Team! Office Manager/Scheduling Coordinator Needed for a Rewarding Role!

Are you looking for a fulfilling career where you can make a meaningful impact Exciting Homecare Agency in Dover is seeking a dedicated and compassionate Scheduling Coordinator to ensure smooth operations and exceptional care delivery.

About Us: At this exciting Homecare Agency we are committed to providing compassionate and high-quality care to our clients. We strive to create a supportive environment that caters to their physical spiritual and emotional needs.

Why Join Us: We offer a supportive work environment where your contributions are valued. We provide competitive benefits and the opportunity to grow professionally in the healthcare industry.

If you are passionate about making a difference in the lives of others and possess the skills we are looking for we encourage you to apply.

Benefits:

• 401(k) with matching contribution.

• Employee assistance program.

• Paid legal holidays.

• Opportunities for professional development.

Position Overview: As an Office Manager/Scheduling Coordinator you will play a crucial role in coordinating caregiver schedules maintaining attendance records and optimizing operational efficiency. This position requires a motivated individual who is highly organized intuitive and capable of working both independently and collaboratively.

Responsibilities:

• Coordinate caregiver placements to meet client needs effectively.

• Maintain and update monthly schedules for all services.

• Post and fill open shifts promptly and efficiently.

• Communicate regularly with staff regarding scheduling availability and assignments.

• Manage phone calls professionally and empathetically ensuring excellent customer service.

• Document all scheduling activities accurately in our system.

• Assist in screening and selecting caregivers.

• Develop and implement strategies to enhance staff retention.

• Assist with compliance requirements for caregivers.

• Support HR functions including Benefits Credentialing Compliance and Orientation.

• Ensure adherence to federal and state employment regulations including I-9 and Wage Theft Protection Act.

• Aid in the annual benefits open enrollment process.

• Maintain confidentiality and privacy with respect and dignity.

• Provide support to the team as needed.

Skills and Qualifications:

• Fluent in conversational Spanish.

• Previous experience in scheduling preferred.

• Strong customer service skills particularly over the phone.

• Proficient in computer applications.

• Exceptional organizational abilities and attention to detail.

• Ability to thrive in a fast-paced environment and manage deadlines effectively.