Branch Manager Freight Forwarding

The Branch Manager is responsible for overseeing and managing end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations provide excellent customer service manage on-site staff optimize productivity grow the business monitor all financial matters and support sales staff as needed.

Salary range is 135K-165K plus bonus car allowance & benefits depending on experience.

ESSENTIAL FUNCTIONS:

• Exceed customer expectations by providing highest possible service quality to customers.
• Optimize branch transactions increase sales and decrease costs.
• Optimize staffing productivity to assume best use of all resources.
• Responsible for strong growth within designated geographical area and maximal utilization of business potential.
• Continuously strive for high productivity competitive efficiency and best quality.
• Fully adhere to all defined policies and standards and to local law.
• Responsible for P&L including activities in the field of accounting financial controlling and strategic planning.
• Prepare yearly local budget including investments and staffing.
• Develop and expand customer relationships together with sales.
• Responsible for implementation and maintenance of standardized processes structures and systems according to corporate guidelines.
• Responsible for management of all personnel and HR matters including staff training and planning in cooperation with Human Resources (HR).
• Ensure companys Code of Conduct is fully enforced and followed by employees.
• Financial Management: AR (Accounts Receivable) AP (Accounts Payable).

SUPERVISORY RESPONSIBILITIES:

• The incumbent will directly and/or indirectly supervise up to 10 employees.

QUALIFICATIONS:

• Demonstrated strategic thinking and planning skills with the ability to translate strategy into actionable operational plans and drive execution.
• Proven leadership and people management experience including recruitment training and development coaching conflict resolution and performance management.
• Strong interpersonal and communication skills with the ability to communicate effectively in both open and confidential settings.
• Sound decision-making capabilities with a high level of accountability and ownership.
• Results-driven with a strong customer-focused mindset.
• Ability to collaborate cross-functionally and coordinate resources across teams and organizational boundaries.
• Serves as a role model aligned with corporate values.
• Highly organized with strong time management skills.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to prioritize multitask and meet deadlines in a fast-paced environment.
• Self-motivated and capable of working both independently and as part of a team.

EDUCATION AND EXPERIENCE:

• Bachelors degree preferred.
• Minimum of five (5) years of managerial experience.
• Minimum of ten (10) years of experience within the freight forwarding industry.
• Strong financial acumen experience managing P&L.
• Experience across air ocean and supply chain/logistics operations.
• Knowledge of market dynamics competitors trends and challenges within the freight forwarding industry.
• Experience with CargoWise is a plus.
• Additional international language skills are a plus.

Required Skills:

Freight ForwardingManagementImportExport