BPS Client Expansion CPG

BPS Practitioner Client Expansion (Consumer Sector)

Role Overview
Drive expansion of Business Process Services (BPS) across existing Consumer sector accounts by partnering closely with GAEs/AEs Consulting and other service lines. The role focuses on shaping demand building pipeline winning deals and growing revenue across Retail CPG Travel Transportation Hospitality Agri and Supply Chain clients.

Key Responsibilities

• Leverage deep BPS expertise to expand services within existing Consumer sector clients driving pipeline growth order booking and revenue attainment measured against defined monthly quarterly and annual goals.
• Develop and execute client expansion and business development strategies including shaping and winning large complex BPS deals.
• Partner with GAEs/AEs as the primary entry point to buyers supporting client engagement across multiple levels and forums.
• Work closely with Consulting DAAI Practices and other service lines to cocreate value propositions that improve customer engagement and relevance.
• Drive the creation of domainaligned marketing collateral and thought leadership (e.g. proactive pitches practice brochures clientspecific POVs).
• Build a strong understanding of Wipros endtoend BPS offerings Consumer client landscape relevant case studies and differentiators; tailor solutions and pitches to client needs.
• Lead BPS sales initiatives and pursuits across Consumer sector accounts collaborating with global crossfunctional teams to develop highquality winning propositions.
• Facilitate and lead client pursuit meetings solution workshops duediligence sessions and executive presentations clearly articulating Wipros credentials and value proposition.
• Lead internal pursuit governance including qualification win themes SWOT analysis value propositions and support requirements.
• Represent Wipro BPS in analyst interactions and relevant industry forums to support business growth and market positioning.
• Develop a working understanding of adjacent BPS offerings and services to identify crossservice opportunities and demonstrate stewardship.

Experience & Qualifications

• 1015 years of experience in Business Process Services / Outsourcing including endtoend pursuit and opportunity management execution and transformation initiatives.
• Demonstrated success in expanding business and winning large deals within Consumer sector clients (Retail CPG Travel Transportation Hospitality Agri Supply Chain).
• Proven experience leading or influencing senior sales leaders and complex pursuit teams.
• Strong understanding of horizontal BPS services such as Customer Experience Finance & Accounting Supply Chain Procurement Trust & Safety Content Moderation and HR.
• Solid knowledge of delivery models global delivery locations commercial constructs benchmarks automation and technology platforms governance models compliance and BCP/DR practices.
• Familiarity with the BPS ecosystem including analysts advisors product partners and competitors.
• Strong executive presence with the ability to prospect engage and build credibility with Clevel and senior client stakeholders.
• Excellent interpersonal collaboration and relationshipbuilding skills across global and crossfunctional teams.
• Comfortable operating in both structured and ambiguous environments.
• Willingness to travel domestically (USA) and internationally as required.

Personal Attributes

• Highly responsive trustworthy and collaborative.
• Demonstrates strong ownership accountability and stewardship.
• Customercentric mindset with a focus on outcomes and longterm relationships.