Box Office Attendant

FLSA Status:

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships embark on joint endeavors and take risks in the pursuit of new possibilities. Its this courage that enables the Mavily to explore new ways of thinking and doing knowing that there is no perfect solution no perfect idea.

From this place of humility and courage weve built a culture of resilience. We invest in the future by continuously adapting to change overcoming challenges and seizing new opportunities. We recognize that change is constant and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected seeing opportunities for discovery and renewal in every this community rooted in love and dignity curiosity thrives leading to endless opportunities for growth and advancement.

Inspired by the soul of the Westthe spirit that our region embodieswe emerge as a force for positive change harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love -Extending oneself for nurturing the growth of self and others
Dignity -Respecting the intrinsic value of each person and believing that others act from afoundation of goodwill
Courage -Taking risks in the pursuit of new possibilities
Humility -Suspending ones ego and pride to recognize that no idea is perfect and being open tothe input of others
Resiliency -Investing in the future by adapting to changes overcoming challenges and pursuingOpportunity
Curiosity -Cultivating awe and exploring the unknown
Power -The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

Box Office Attendant

• Welcome audience members to our venue upon entrance and assist them with finding their seat location
• Assist customers with using ticketing software and ticket purchase through various methods; including cash credit and certificates.
• Scan or examine tickets to ensure they are correct for the specific performance
• Help resolve patron conflicts about seat location
• Refer all escalated interactions to the House Manager
• Maintain a professional appearance and a friendly demeanor
• Assist with will call and guest list management. Check identification distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Ensure continuance and implementation of best practices for data entry and record keeping.
• Accurately reconcile sales receipts and reports. Provide sales and ticketing information to the management teams.
• Other duties as assigned.

SKILLS & TRAITS

• Excellent customer service skills
• Exemplary communication skills
• Warm friendly and reliable
• Good sense of humor

• Interest in being a problem solver and in resolving conflict swiftly
• Ability to follow instructions and work in a fast-paced environment
• Ability to maintain a flexible and diverse work schedulewith evening and weekend availability
• Box Office Attendant must have experience cash handling and other payment methods such as credit cards
• Box Office Attendant must be proficient in various tools such as Microsoft Office Excel and Google Sheets
• Previous experience working on a venue ticketing platform preferred

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat and not an exhaustive list of all responsibilities and areas of accountability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat and not an exhaustive list of all responsibilities and areas of accountability.

HOW TO APPLY:Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic addition please be prepared to upload a:

• Cover letter (Optional)

• Resume