Bloomberg On-Site Support Specialist
Seattle, OR - USA
Job Summary
- Deliver high-touch technical support to Bloomberg clients and colleagues.
- Build strong relationships with News office stakeholders clients and partner teams.
- Take ownership of issues through resolution.
- Work independently prioritize effectively and know when to collaborate or escalate.
- Troubleshoot Windows Mac mobile hardware application and connectivity issues.
- Support Bloomberg installations upgrades implementations and Order Management activity.
- Apply working knowledge of networking and workplace technology.
- Partner effectively with News Sales Engineering Facilities Employee Technology Support vendors and other teams.
- Understand the business need behind a technical request and help determine the right solution.
- Communicate clearly with technical and non-technical audiences.
- Approximately two to five years of IT Support Desktop Support Field Support Endpoint Support or related experience.
- Strong customer-service and communication skills.
- Experience supporting Windows environments with working knowledge of Mac and mobile devices.
- Strong troubleshooting and critical-thinking skills.
- Familiarity with networking concepts including TCP/IP DNS Wi-Fi VPN LAN and WAN.
- Experience supporting modern workplace technology and peripherals.
- Strong ownership and the ability to work effectively with limited day-to-day supervision.
- Sound judgment and the ability to manage competing priorities.
- Confidence engaging with clients colleagues and business leaders.
- White-glove executive newsroom or highly client-facing support experience.
- Broad onsite or field-support experience.
- Exposure to Intune Jamf or other endpoint-management tools.
- Experience with device provisioning authentication infrastructure support or implementations.
- ITIL CompTIA Microsoft Apple or Cisco certifications.
- Examples of independently solving problems taking initiative or improving a process.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases incentive compensation (exempt roles only) paid holidays paid time off medical dental vision short and long term disability benefits 401(k) match life insurance and various wellness programs among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
Required Experience:
IC
About Company
Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on ... View more