Billing Client Experience Partner

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a client-focused billing partner to join our team as Billing Client Experience this role you will serve as the primary billing contact for an assigned portfolio of clients delivering timely accurate and proactive support throughout the billing lifecycle. The role partners with clients and internal stakeholders to resolve billing inquiries explain billing activity coordinate issue resolution and promote a consistent positive client experience. You will support operational excellence through effective client relationship management cross-functional collaboration sound billing knowledge and consistent execution of established billing processes.

What Youll Do

• Manage assigned client billing relationships. Serve as the primary billing contact for assigned clients by responding to billing inquiries explaining invoices adjustments variances and billing processes and maintaining proactive communication throughout the billing lifecycle. Build trusted client relationships through timely accurate and professional service while reinforcing standard billing policies and procedures.
• Research and resolve billing inquiries. Investigate routine and moderately complex billing questions by reviewing invoices billing transactions reports and supporting documentation.
• Coordinate with Billing Operations Finance Collections Client Success and other internal partners to resolve issues while maintaining ownership of client communication through completion. Escalate highly complex or systemic issues as appropriate.
• Analyze billing activity and support proactive client communication. Review billing reports dashboards and billing activity to identify variances recurring issues or trends affecting assigned clients.
• Work with the Billing Business Analyst to understand data insights and translate findings into clear client-ready explanations. Proactively communicate anticipated billing impacts when appropriate.
• Support process consistency and continuous improvement. Identify recurring client issues process gaps or opportunities to improve billing accuracy communication or efficiency.
• Share recommendations with leadership and participate in continuous improvement initiatives documentation updates testing activities and implementation of approved process enhancements.
• Maintain operational excellence. Complete case documentation follow established service levels maintain accurate client records and support departmental objectives through effective workload management knowledge sharing and participation in team initiatives and projects.

Basic Qualifications

• Experience in billing operations finance operations client service customer support or a related field.
• Experience resolving customer or client inquiries in a professional environment.
• Ability to analyze billing information and identify routine billing discrepancies.
• Experience using billing systems case management systems reporting tools or similar business applications.
• Strong written and verbal communication skills.
• Ability to prioritize multiple client requests while maintaining accuracy.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience supporting business-to-business clients.
• Experience with billing invoicing disputes adjustments or finance shared services.
• Experience using Salesforce Excel Power BI Tableau Xcelerate Mainframe or similar systems.
• Experience working in cross-functional operational environments.

Location: 10200 Grand Central Ave Owings Mills MD

Compensation

The hiring base salary range for this position is $60400-$83050 annually. This range represents the Companys good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors including the successful candidates qualifications knowledge skills experience internal pay equity and relevant market addition to base salary eligible employees may participate in annual incentive programs including bonuses commissions or other incentive compensation as applicable to the role. Element also offers a comprehensive benefits package which may include health insurance tuition reimbursement and retirement savings plans.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

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