Billing Business Analyst

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for an analytical individual to join our team as Billing Business this role you will transform billing data into actionable insights that improve billing accuracy client experience operational efficiency and proactive issue management. You will develop and use dashboards reports queries and trend analysis to identify billing variances recurring client issues process gaps and opportunities for improvement. You will partner with Billing Client Experience Partners Billing Operations Finance IT/Data teams external operations partners Client Success and other cross-functional stakeholders to turn data into recommendations support proactive client communication and improve the overall billing experience.

What Youll Do

• Analyze billing data and generate actionable insights. Build maintain and use billing dashboards reports queries and analytical tools to monitor client billing activity.
• Analyze billing trends variances exceptions disputes adjustments and recurring client inquiries to identify material billing changes emerging risks and improvement opportunities.
• Translate complex billing data into clear business insights summaries and recommendations that support client-facing communication and operational decision-making.
• Support proactive billing reviews for strategic complex or high-volume clients by identifying unusual billing activity potential client concerns and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client-ready insights variance explanations and supporting analysis.
• Conduct root-cause analysis on recurring disputes billing errors escalations and service issues. Identify process gaps control weaknesses data quality issues and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance client experience and operational effectiveness.
• Prepare executive-ready summaries recurring reporting and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners IT/Data Billing Operations Finance external operations partners Client Success Commercial and other operational teams to resolve data and process issues.
• Identify recurring manual analysis customized reporting and repetitive billing review activities that may be candidates for automation or standardization.

Basic Qualifications

• Experience in business analysis data analysis billing operations finance operations client service operations or a related field.
• Demonstrated analytical skills with the ability to interpret data identify trends and explain business impacts.
• Experience working with reports dashboards spreadsheets databases operational systems or similar tools.
• Strong Excel skills including the ability to organize analyze and summarize large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem-solving and root-cause analysis skills.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience in billing invoicing finance shared services fleet leasing or client service operations.
• Experience with Salesforce Xcelerate Mainframe Power BI Tableau SQL Alteryx Excel Power Query or similar tools.
• Experience building dashboards recurring reports operational scorecards or performance reporting.
• Experience analyzing billing variances disputes adjustments revenue trends or client service issues.
• Experience supporting process improvement automation or operational transformation initiatives.

Location: 10200 Grand Central Ave Owings Mills MD

Compensation

The hiring base salary range for this position is $60400 - $83050 annually. This range represents the Companys good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors including the successful candidates qualifications knowledge skills experience internal pay equity and relevant market addition to base salary eligible employees may participate in annual incentive programs including bonuses commissions or other incentive compensation as applicable to the role. Element also offers a comprehensive benefits package which may include health insurance tuition reimbursement and retirement savings plans.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example your rēsumē and screening responses) to identify job-related skills qualifications and experience. AI outputs do not by themselves determine whether you advance or receive an offer they assist recruiters and hiring managers. Final hiring decisions are made by people.

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