Bilingual Receptionist

Ideal role for a bilingual customer service-oriented person who enjoys speaking with clients over the phone and in person. Our receptionist serves as a welcoming guide for our immigrant clients as well as supporting all attorneys and case managers in communicating about cases. A great role to start a career in immigration law with a nationally renowned immigration law firm.

• Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate)

• Have a friendly professional manner and be able to establish rapport with potential clients clients and staff quickly

• Provide a high standard of customer service for all inquiries

• Accurately record information in the LawLogix case management system as well as electronic files

• Work with the client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainers

• Schedule client appointments for attorneys and paralegals

• Greet clients and potential clients

• Confirm appointments via phone and text

• Microsoft Office Suite and Outlook experience

• Accurately collect record and route information for consultation appointments

• Handle inquiries as to scheduling directions and the assigned paralegal/attorney on the case

• Retrieve physical files for attorneys that are needed for the following day

• Support and record information for marketing efforts as needed

• Provide light administrative support as needed

• Take special projects and other duties as assigned

• Full-time availability the confidentiality of client information and punctuality are required; must have reliable transportation

• REQUIRED - Bilingual English and Spanish (written and spoken)
• Customer service and receptionist experience
• US immigration experience is a plus
• Strong communication skills on the phone via email and in person
• Professional and courteous; positive attitude
• Highly organized and detail-oriented
• Works well under pressure
• Self-starter; quick learner; impeccable ethics
• Strong desire to serve the immigrant community