Bilingual Nurse Care Manager

What Youll Do

Position Summary

The Nurse Care Manager will work withSuvidaHealthcares multidisciplinary care team to provide high quality care for our high-risk patients. They will collaborate with their multidisciplinary neighborhood center care team to develop organization-wide approaches to problem solving tracking and managing complex cases and populations. This nurse will need to plan effectively to meet patient needsidentifysocial determinants of health manage chronic conditions and promote efficient resource use.

The Nurse Care Manager will implementSuvidascare pathways for patients with chronic conditions. They will also oversee transitions of care for patients to ensure safe transitions from acute to post-acute care by coordinatingtimelyand cost-effective care. The Nurse Care Manager will overseehighly complexand resource intense patients within their assigned care team.

They will collaborate with all providers care team patients caregivers payers community resources and external providers to promote quality of responsibilities consist of but are not all inclusive:

Responsibilities

• Oversees chronic care and transitions of care management of high-risk patients within their care teams and neighborhoodcenters.
• Serves as a resource to the multidisciplinary team for the management of complex patients including chronic care management assessments and care plans.
• Performs triage for patients via phone and addresses issues appropriately or forwards message toappropriate partyfor further interventions.
• Responsible for ensuring efficient organized patient transitions from acute and post-acute setting to home or other transitional care facility.
• Perform comprehensive assessments for both physical mental and social risk factors that support individual patient needs whileidentifyingand addressing barriers.
• Collaborates with medical staff nursing staff and ancillary staff toeliminatebarriers to efficient delivery of care in theappropriate setting.
• Coordinates/facilitatespatient care progression throughout the continuum.
• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated patients; monitors the patients progress intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused high quality efficient and cost effective; facilitates the following on a timely basis: completion and reporting diagnostic testing treatment plan and discharge plan; modification of plan of care as necessary to meet the ongoing needs of the patient; communicates relative information to the care team; assignment of appropriate levels of care; completion of all required documentation.
• Coordinates and communicates with providers and all involved care team members in the discharge plan to ensure their participation and readiness.
• Ensures that all elements critical to the plan of care including discharge plans have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.
• Knowledgeable of the Four Elements of the Coleman Model
• Coordinates post-discharge needs with providers such as Durable Medical Equipment Home Health needs medications and other supplies.
• Proactively identifies/resolves issues impeding diagnostic treatment progress and discharge.
• Schedules patient for follow up with PCP or specialist within 7 days of discharge.
• Reconciles discharge medication and works with PCP and clinical pharmacist for review post-discharge.
• Reviews and evaluates patient to ensure that the patient meets criteria for home health admission or admission to other transitional care institutions.
• Tracks and monitors readmissions to acute care facilities andassistswith re-hospitalization reduction initiatives.
• Works with clinical team toestablishcare programs to help prevent readmissions and hospitalizations.
• Obtains patient medical records from acute care facilities including orders referrals care team documentation diagnostic testing results and acute care visit summaries.
• Utilizes advanced conflict resolution skills as necessary to ensuretimelyresolution of issues.
• Identifiesat-risk populations using approved screening tool and follows established reporting procedures.
• Refers cases issues to clinical leadership teamand follows up asindicated.
• Refersappropriate casesfor social work intervention asneeded.
• Collaborates/communicates with external case managers. Initiates andfacilitatesreferrals for home health care hospice medicalequipmentand supplies.
• Activelyparticipatesin clinical performance improvement activities.
• Uses data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients including fiscal clinical and patient satisfaction data.
• Collects analyzes and addresses variances from the plan of care with multidisciplinary care team.
• Documents assessments phone calls and patient interactions in the Electronic Medical Record promptly.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
• Other duties as assigned that are within the nurses scope ofpractice.

What Youll Bring

Experience Knowledge Skills and Abilities

• Minimum 1 year of experience as a Registered Nurse
• Minimum 1 year of experience inutilizationmanagement case management chronic care management discharge planning transitions of care management cost/quality management program and/oranotherrelated field
• Available to work during assigned clinic business hours.
• Current working knowledge of chronic care management discharge planningutilizationmanagement case management performance improvement and/or managed care reimbursement
• Competency in chronic care management pre-acute and post-acute venues of care and post-acute community resources
• Excellent interpersonal communication leadership collaboration and negotiation skills
• Effective oral and written communication skills
• Strong technical skills including data analysis and management competency in Microsoft Office suite and Electronic Medical Records
• Strong organizational and time management skills asevidencedbycapacityto prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment in interactions with providers payors patients and their families.
• Experience with Medicare Advantage Value-based care and/or Managed Care desirable.
• Bilingual/Bicultural (English and Spanish)
• Ability to work a hybrid work location schedule 2 days in Clinic/3 days Remote

Education Licensure or Certification Requirements

• Bachelors degree in nursingorhealthcarerelatedfield
• MastersPreferred
• Active Arizona or Multi-state Compact Registered Nurse License

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.