Benefits Coordinator

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Benefits Coordinator administers all aspects of multiple employee benefits programs for the Authority. This includes annual open enrollment health insurance dental and vision insurance FSA life insurance long- term disability commuter choice educational reimbursement assistance program unemployment deferred compensation retirement plans and monthly pension deduction report retiree process and benefits programs safety boots and glasses and death notification. The Benefits Coordinator responds to all employees retirees dependents and survivors inquiries regarding plan enrollment eligibility coverage and changes and provides extensive assistance to employees retirees dependents and survivors with benefits related issues. The Benefits Coordinator also facilitates the resolution of issues and provide in-depth information about different benefit plans.

• Conduct new hire employee benefits and policy orientations and explain benefit choices to new employees.
• Daily assist employees retirees dependents and survivors with benefit questions enrollment qualifying event and related topics.
• Liaise with Authoritys benefit providers.
• Assist with enrollment process and notarize applicable forms. Explain Authority policies and complete all information related to the orientation and distribute to appropriate departments.
• Assist with the implementation of benefit changes to system tables and records filing systems and employee communication resulting from collective bargaining agreements to ensure that the Authority is in compliance with agreements negotiated with Labor Unions regarding supplemental benefit programs.
• Coordinate activities associated with annual open enrollment and health fairs.
• Assist employees with and process all transactions related to employee and retiree medical dental and vision coverage; basic and supplemental life insurance coverage; long- term disability coverage; educational reimbursement assistance safety boots and glasses commuter choice and other benefit options.
• Administer the deferred compensation program responding to retirees inquires determining eligibility maintaining plan compliance performing monthly reconciliations and processing monthly pension deduction reports.
• Monitor all aspects of the Authoritys Unemployment claims process within prescribed deadlines by acting as the liaison with vendors researching data calculating wages and contacting appropriate department representatives and Labor Relations Representatives for pertinent documentation.
• Monthly follow up with the MBTA Retirement Fund agenda disability retirements and death of retiree who may be receiving deferred compensation.
• Prepare Accounts Payable and Accounts Receivable vouchers and perform necessary reconciliations.
• Create and update Benefits Docusign envelope.
• Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner.
• Adhere to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• No direct reports.

• Bachelors degree from an accredited institution.
• Two (2) years of experience in high-volume Benefits administration in a large organization and/or administering Human Resources related programs.
• Working knowledge of Word Intermediate/Advanced Excel and PowerPoint applications and PeopleSoft.
• Excellent communication skills and the ability to speak to large audiences and facilitate meetings.
• Possesses strong organizational multi-tasking time management and quantitative analysis skills.
• Handle sensitive and confidential information in an appropriate manner.
• Excellent customer service and conflict resolution skills.
• Strong problem solving and research skills with the ability to determine effective solutions.
• Consistently provide a courteous professional experience to both internal and external customers.
• The ability to work with a diverse workforce.

Substitutions

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one (1) year of experience.

• Five (5) years of high-volume Benefits experience.
• DocuSign experience.
• GIC/MAGIC.
• Tableau.
• Workday.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.