Benefits Application Specialist

Benefits Enrollment Specialist

Location:Omaha NE
Work Arrangement:Full-Time
Position Type:Seasonal/Temporary Hourly Non-Exempt

Milliman Omaha is home to intelligent hard-working and creative professionals in a collaborative environment that is anything but corporate. Our office combines the flexibility and connection of a local team with the stability resources and reputation of a large national firm. We value strong working relationships individual contributions and the opportunity for each employee to define their own success.

We are seeking a Benefits Enrollment Specialistto support individuals as they navigate health insurance options through education enrollment assistance and ongoing this role you will serve as a trusted resource to consumers helping them make informed decisions while delivering a high-quality customer experience that reflects Millimans values at every interaction.

This is an excellent opportunity for a relationship driven professional who is passionate about helping others thrives in a team-oriented office environment and brings strong communication accuracy and customer advocacy skills to their work.

Key Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism empathy and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders including employees client decision makers insurance carriers and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Millimans service model by delivering a consistent high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

What Were Looking For

We are looking for candidates who are:

• Relationship-focusedand committed to delivering exceptional customer service
• Professional and dependable with a strong sense of accountability and attention to detail
• Collaborative team playerswho value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented with the confidence to navigate change and ask questions when needed
• Curious and growth-minded with a desire to learn improve and contribute new ideas

Preferred Qualifications and Experience

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2 years of experience in Customer Success Customer Advocacy Relationship Management Account Management or a similar customer-facing role preferred
• Current Life & Health insurance license or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude including comfort using CRM systems and other technology platforms
• Self-motivated enthusiastic and proactive with a positive can do attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

Work Environment

This position isin office hybrid or remote.In office or hybrid work will be at theMilliman Omaha office.

Milliman Omaha offers a business casual professional office environment located at180th & Dodge where employees work alongside a collaborative team of approximately 75 professionals.

Compensation

The hourly pay range for this role is$15.00 - $25.00 depending on relevant factors including education experience qualifications skills certifications and other business considerations.

This role also includesproduction-based incentivestied to two primary activities:

1. Bookings

Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.

• Incentive:$40 for each fully completed and documented booking

1. Applications

Completion of insurance applications with carriers. These typically take approximately 1520 minutes.

Additional Information

• Ability to work on a full-time basis is required
• This role is aseasonal/temporary hourly non-exempt position
• The expected application deadline for this position isAugust 24th
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

About Milliman

Milliman is an international consulting firm with more than 5100 employees and $1.6 billion in annual revenue. For over 75 years Milliman has earned a strong reputation for delivering high-quality consulting tools and service to clients worldwide.

The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then the practice has expanded to include underwriting for PEOs and MEWAs as well as personal benefit plans. Our continued success is driven by our people and a culture that recognizes and rewards employees for the value they bring to both our clients and our business.

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
• 401(k) Plan When an employee reaches 1000 hours worked within 12 consecutive months they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) Begins accruing on the first day of work; Interns Temporary and Seasonal Employees will earn PTO each pay period based on 1 hour for every 30 hours worked.
• Transportation Pre-tax savings for eligible transit and parking expenses.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Required Experience:

IC